Erina Cruise by Hag

客觀來說給船上多數的服務人員5星好評，熱情歡迎，多數體貼，但當天的customer manager 對於危機處理的態度相當糟糕，如果您有特別想住的房型，建議您不要選擇這艘郵輪，因十分期待這趟旅行，我們於出發前一個月特別與飯店確認我們預定的三人帶陽台房，是否與照片相同(擔心有誤解與期待不符合)，飯店回覆沒錯就是這個有陽台的房型，歡迎我們的入住！沒想到上了郵輪，三人帶陽台房直接被換給團體客人，直接被換到了沒有陽台的房間！船上客戶經理更仗著我們已經在海上進退兩難，直接回覆我們就是滿房了沒有其他選擇，除此之外房間的備品發霉，枕頭套有黑點，地上有垃圾，門鎖也是壞的！再三要求解決方案一路拖到晚上八點，客戶經理皆以隨意態度回覆…最終給了船上的SPA按摩免費，並安排晚上22:45後才能去，原預定的75分鐘按摩皆變成30分鐘，同時因按摩師已疲累，基本上並不算體驗到SPA…滿懷期待並在海上失落到底及隨時擔心自己的生命安全，真的是一趟很糟糕的體驗，唯一的萬幸是透過trip訂購，平台願意快速協助處理，如果你有想體驗在下龍灣浪漫的氛圍，建議您多多評估，是否選擇這艘郵輪

鍾乳洞に行くのかと思っていましたが、行きませんでした。 楽しみにしていただけに残念でした。 客船に着くまで時間がかかり、また客船までの道中の説明があればよかったです。

President room is so huge with private Terrace , it was amazing 🤘

Good boat and price, nice service. Food is ok, nothing special

Our room is so huge!! Perfect view of the halong bay

Service was tops. Kara took care of my family really well and I could tell she puts her heart into her job. Food was not fantastic in general. Some dishes were superb but the breakfast spread was not fantastic. Limited choices. Only serve unsalted butter and bacon was blend and tough. One major issue we had was they did not serve water during lunch and dinner. But the good thing was after we feedback, the lunch on our last day had water flask put out. Hopefully that stays. Room was really nice, but the bathtub leaked water all over after use and the smell was horrible if the drainage hole wasn't closed. Safety is questionable. On our return to mainland the ferry seems to be overloaded with many customers standing. Highly suspect that to be a breach of safety and I wonder if there were sufficient life vests. In our room there wasn't any child life vest and the safety briefing just mentioned that during emergency to follow the captains instructions without further details. What if during emergency the PA system malfunction? We can't even hear the regular announcements clearly over PA with the foreign ascents and low volume.