Hotel de la Coupole Sapa - MGallery Collection

A Magical Stay at Hotel de la Coupole Sapa - MGallery Collection I had the pleasure of staying at Hotel de la Coupole Sapa - MGallery Collection, and it was truly an unforgettable experience. From the moment I arrived, I was captivated by the hotel’s stunning architecture, which beautifully blends French colonial elegance with the rich cultural heritage of Sapa. The rooms were impeccably designed, offering luxurious comfort with breathtaking views of the mountains. Every detail, from the vintage-inspired decor to the plush bedding, reflected the hotel’s commitment to excellence. The service was outstanding—staff members were incredibly warm, attentive, and always ready to go the extra mile to ensure a pleasant stay. Dining at Chic Restaurant was another highlight, with an exquisite selection of French and Vietnamese cuisine that delighted my taste buds. The indoor heated pool and spa provided the perfect retreat after exploring the stunning landscapes of Sapa. Overall, Hotel de la Coupole exceeded my expectations in every way. Whether you’re looking for a romantic getaway, a relaxing retreat, or a luxurious escape in the mountains, this hotel is the perfect choice.

Exceptional stay at this luxurious hotel and you could feel that you’re being treated as a vip guest in this hotel by most staff. We were early before the check in time and room wasn’t ready yet. They pampered us with their hot chocolate welcome drink and offered to let us explore the 7th floor where their Instagrammable swimming pool is located. We accepted n loved it! It was empty as much guests have checked out. We booked the Classic Twin Room thru trip.com to celebrate our friendsary of 23years and we were spoilt by the hotel de la coupole mcgallery’s manager, Grace. She upgraded our room to superior twin room that comes with an extra balcony and gave us a lovely sweet treats and fruit platter 🥰🥰❤️🔥❤️🔥 The bathroom was huge and they even took special efforts to decorate our room. Special thank you to the team who put up this! Your exceptional hospitality surprised us n made it so memorable for us 🥹🤩🥳 Our room no. was 625 and we could see hues of the sunrise from the balcony. Bed was exceptionally comfy and room was warm and cosy despite the cold winter. This was such an awesome staycation and memorable friendsary celebration. We went to the bar during 9+ for a drink and to take beautiful photos of it. So much to do if you love photo taking. Many more instragrammable worthy spots in the hotel lobby and 10th floor. Last but not the least, their breakfast buffet on the 10th floor in their Chic restaurant. This hotel amazes me with their interior and details paid to their decoration. Astounding! Please take time to enjoy the breakfast and taking photos outside the restaurant. Would highly recommend this luxurious hotel if you’re here in sapa!

Great location. Good breakfast Feel ok. May not be the best yet.

From the check in to check out time, it was magical. Staff noticed that we both were very tired from the trip and they gave us room early. They are very kind and helpful with our trip planning.

The hotel was fantastic.

The property itself is stunning—truly a museum-like experience with amazing food and a fantastic location. Unfortunately, the hospitality didn’t quite match the setting. The staff, from the front desk to the concierge and wait staff, often lacked the warmth and friendliness expected in the hospitality industry. It was unclear whether this stemmed from unfriendliness or simply a language barrier, which was surprising given that most hotels in the area employ fluent English speakers. For a hotel belonging to such a prominent global chain, I expected a higher standard of staff training to ensure a consistently polished experience, much like their other locations. With better service, the experience could have been nearly flawless. The food was exceptional, but the service at the bar and tearoom was notably slow. I suspect this was because the staff were also attending to restaurant orders. One particularly disappointing moment occurred when our host at the restaurant seemed visibly annoyed when we ordered hotpot, requiring her to set up the electrical equipment. Additionally, another attendant continued to handle the hotpot and add food despite my request for him to stop. While our room was lovely, it felt a bit unsettling to be quickly ushered into an upgraded room that happened to overlook a construction site. Although it was wonderful to enjoy the open doors and city view, being woken up by construction noise was far from ideal. Lastly, the doormen stood out for the wrong reasons. They often appeared to be slacking off, which created an odd and unprofessional impression. It would be better to have no doormen at all than to have staff who do not fulfill their role properly. Overall, while the hotel has incredible potential, a more attentive and professional approach to service would elevate the experience significantly.