The Residences at One Village Place by Hyatt Vacation Club

Perfect 100% as described. However checkin a bit confusing, need to checkin at village inn main office.

房間面積大，有兩張梳化床。廚房設施齊全，可以自己做飯烤甜品。前台旁邊打開門就是纜車乘車點，人多的時候還能優先上車，非常方便。

房間很寬敞，適合家庭旅行

Disappointing stay We’ve stayed here before so maybe we had high expectations again. The elevator was broken the evening we checked in & going up 5 flights of stairs was a lot with a special needs kid. The manager, David was very kind though and it was fixed later on that night. Also, the hot tub was down - that is the main reason we stay there, the room condition is definitely worn. The primary shower just sprayed everywhere and only from the ceiling so kind of annoying if you don’t want to get hair wet. The pull out bed was so uncomfortable I opted for sleeping on the floor. Again, lovely hotel - but for the price we expect everything to be working. We had asked for a late check out (30min) & they called us after 20… they also had sent a text asking us to remove the sheets, empty the garbage, run the dishwasher and place all towels in the bathroom. Definitely an odd request since we are literally paying for housekeeping. Not sure we will stay here again because of lack of transparency and run down.

They roll out the red carpet and treat you like you’re the only person here. It’s refreshing to receive 5 star treatment and to feel valued as a guest on their beautiful property.

1) From the get-go, communication between the property and us was awful. No confirmation emails were sent after having been promised, and upon arrival the front desk staff had didn't explain things very well. 2) Staff was self-focused instead of focused on guests. The maids routinely monopolized the one elevator in our building by holding the doors open on another floor, sounding an alarm throughout the building and totally preventing guests from being able to use the elevator. This happened both coming and going. Inexcusable behavior on their part, since guests are obviously trying to check in /out with lots of luggage. But since they did not even have a working-knowledge of English, it was pretty hard to resolve the issue with them. (3) The signage (or lack thereof) in /around the resort was awful. Some signs actually pointed in the wrong direction, were worded in confusing ways, or were simply absent. It was almost as if they were trying to make sure you could not figure out how to get where you wanted to go. (4) Hardly anything is open during the week in the summer. The only reason we chose this resort was because it was supposed to be a village with all types of shops and restaurants onsite. In reality, it was more like a ghost town. Restaurants & shops had abbreviated hours (e.g., the main coffee shop didn't open until 8:00 am! (5) Lastly, many things in the condo did not properly work (bathtub would not retain water, microwave hard to open, icemaker falling apart).