Utente ospite
22 agosto 2023
This was by far the worst stay at hotel in a very long time… 1) Our confirmation said that check in was at 4pm. On our way to the property, my fiancé getsa call from the front desk at 3:30p wondering if we were going to get soon because there was an event in town and the front desk would be closing at 4:30pm. ***? You’re a hotel. How are you going to cal ll your guest and tell them they better hurry up because the staff wants to call it quits for the day. 2) After checking in, it appeared that the heater wasn’t working. We thought maybe it was some sort of radiant heating and it might take some time so we left it set to 80° and we went to dinner. When we got back, the room was still cold. Know that the weather was going to drop into the low 50’d that night, I decided that I would call. But since the front desk decided to punch out at 4:30pm, my call got routed to another hotel’s front desk. That person could not help because she wasn’t even familiar with our thermostat. She said she would contact someone from Donner Lake Village and have them cal us back in the room. After waiting 20minutes, we got a call but it’s to my fiancé’s phone. Basically they told us it was too late to call anyone to fix it. That’s it. No offer to move us to another room. No offer to do anything to make our stay more comfortable. The best they could offer was to send someone the next morning. They were supposed to come at 10am but by the time we left at 10:30am, we still hadn’t seen them. Apparently they came later. 3) So if spending the night in a hotel room with no heat wasn’t enough, the walls are paper thin. Between being cold from not having heat, we also had to listen to the people in the adjacent room cough and sneeze all night. 4) and if all that wasn’t enough, after a night of poor sleep from being cold and being forced to listen to the neighbors, housekeeping is apparently told to disturb the guests at 8am on check out day. I can only imagine that they’re told they can go home early if they get the rooms cleaned so I’m surprised they weren’t banging on our door asking us to leave at 7am. I will never stay here again. I hope this review will keep people away from the poorly managed property.
Traduci