Home2 Suites by Hilton Troy

Nice facility, staff needs training The staff in all of your hotels that we have stayed in need training in how to be proactive and maintain a consistent positive disposition. They wait and don’t seem to want to step out and help. We prefer Courtyards because they have a bar and food although they are not nearly as good a shape as Hiltons. Also, their staff is more interactive and helpful.

Check in was a breeze and my room was very clean and quiet. Parking was easy and convenient.

Pool closed Pool was closed when we specifically went there for the pool. There was nothing saying it was closed online when I booked .

I booked for one night, and called the front desk at 10 am the next morning to extend my stay for one more night. The front desk told me that this was fine, and they had updated the system. I ran errands, and when I returned, ALL OF MY BELONGINGS were GONE. I called the front desk and was asked to come downstairs, to find out that housekeeping had THROWN ALL OF MY BELONGINGS AWAY. They threw away all of my toiletries and some clothing. Fortunately, I had a WalMart receipt for most of the toiletries, and some of the clothing. They credited my 2nd night stay for the amount on my receipt. I had to go back to Walmart to purchase the same items again. I later discovered that I had 2 pair of prescription glasses and a phone charger in my belongings that were also thrown in the trash. This put me out another $500.00, which I will never be reimbursed for.

Great place to stay Fairly new hotel location near Troy University, Publix and more which is excellent so I don’t need to drive too far. The staff are friendly. Enjoyed the stay.

This is a fairly new hotel, so everything was very clean and well-maintained. It's back off the main road a little, so it's quiet. My one complaint is that the sheets on our bed were kind of awful. They had so much pilling that they were actually rough and uncomfortable to sleep on. That's a minor detail, obviously, but sleep is important!