Extended Stay America Select Suites - Durham - University

下午入住時候前台找不到人，晚上十點再來的時候前台準備下班了！好不容易安排入住，還讓我交 100 美元按金，早上才能退。我説我不吸煙，不會產生罰款。這才沒有交！進入房間那叫一個破啊，極其的老舊也就算了，房間裏一股強烈的 drug 味道！連香皂都沒有！結果實在是薰得受不了，**味道太重了，強烈要求換了房間！這才能睡了！早上退房前台也沒來上班呢！我的乖乖，幸好沒有交按金！否則都找不到人！確實是太差勁了！這是我住過的最差最差的的酒店！

Dirty and not maintained I’ve stayed in some dirty places but there was dirt on the walls and electrical wires hanging out of the ceiling. The bathroom was so stained and the curtain didn’t even cover the tub. It appears the rod came off and the repair job was just a big glop of spackle. The smell was of mold. The ironing board was even filthy dirty. The door hand chunks missing from the bottom. The staff at the front desk acted inconvenienced and not friendly. The elevator worked that was the only plus. The management can do better at cleaning and maintaining these rooms.

The front office staff member that assisted me when I checked in was super sweet and helpful….. buuuuuut other than that I’m glad we only needed to sleep and wash the next morning because this was NOT a place I would have stayed and DEFINITELY NOT another night!!!!!! The pictures are probably from when this place was originally established because everything was VERY USED. In addition to the look itself the room was not properly cared for/cleaned by housekeeping. They did not complete the process!!!! There were crumbs on the floor (literally a whole section that couldn’t be missed by a blind person) and they didn’t even complete making the bed. So the gentleman that checked me in came to the room and completed the making of the bed and vacuumed. What he could not do, without a magic wand, was make the room look like the pictures or get the odd smell from the room and curtains (LISTEN it wasn’t my idea to smell them in the first place but when I went to close them the smell coming off of them was inevitable). I’ve booked extended stays before and have found some beautiful places (for less than I spent here) so I figured why not!?!? WellI’m got the WHY NOT on this one and I would NEVER book with or recommended this facility again!!!!!!! But the gentleman in the office deserves a raise because he was doing his job and others and was the BEST part of this experience. If I had the time to focus on booking elsewhere I would have and wouldn’t have bothered with a refund!!!!

I had 2 rooms. They were not side by side. They was on different floors, different sides of the building. The first room was dirty, when we got there. Air conditioning wasn't working. I asked someone to call me left my name and number several times for the manager didn't get no kind of response. I wanted a refund. Cause we didn't use but one room. No one still hasn't called me back.

This place was absolutely disgusting and just the worst in every single possible way. STAY AWAY UNLESS YOU LIKE BUGS AND STINKY ROOMS. There’s a comfort suites 7 mins away it’s a Palace in comparison.

Night Staff wasn't very attentive. The office was closed and didn't open back up til 8:30 the following Morning. Very unprofessional