Maison Matilda - Luxury Rooms

In first room bugs were coming out of the bathroom doors, they changed our room ( unfortunately without bathtub, because of which we booked). New room was average, mattress was really bad, room had spiderwebs, shower tub needs restoration. Breakfast was okay, they provided some gluten free products for me. Overall average (lot of things need restoration) because of bugs bad experience.

The Matilda calls itself a luxury boutique hotel designed to ensure comfort and guarantee a once in a lifetime experience. Fortunately we only stayed one night as there was absolutely no way that it lived up to the promises on its website. It was certainly a once in a lifetime experience but not one we would want to repeat. We had agreed a check in time and arrived a little early but were sent away and told to come back later. The air conditioning wasn’t working and apparently hadn’t been for several days so the place was hot, we tried to speak to the owner/manager about this but she was too busy to speak to us. Instead we were told the room would cool down soon and provided with 2 cold drinks and a faulty fan. The room didn’t cool down and nobody else from the hotel bothered to speak to us, in fact the place appeared to be deserted – there were certainly no members of staff anywhere to be seen. We spent a virtually sleepless night in a very warm room, opening the windows simply let in mosquitoes and a lot of noise from the street. We had to leave by 7.30 the next morning and asked for an early breakfast, ok we didn’t give the required 24 hours notice but were told they could arrange something. However, again we heard nothing further about this although eventually we did find somebody in the kitchen the next morning but by then it was too late. We are elderly and there was nobody to help get our luggage down 2 flights of stairs as the Hotel doesn’t have a lift. We left the keys and went, very relieved to be going. As is often the case with these so called small luxury boutique hotels it was more style than substance and didn’t actually deliver on its promises. We made a formal complaint to the Booking Agency and were promised a response within 5 working days but despite a reminder heard nothing more.

HORRID to the point I am still sick from having to take a cold bath/shower, lack of sleep due to paper thin walls ( entertained by next door´s conversation and snoring), awful smells the minute you step in and worst is NO apology, a denial of hot water by owner and finding the car had been moved from inside to a towing spot outside. Will never ever ever trust M.Mrs. S. suggestions. This is not a curated hotel, unless your sense of design, style and decor are grotesque. And disregard the false advertisement of Italian high end soap. Instead find a sad soap bar, and a minimal continental wake up call with a hot drink and a cornetto. Truly the worst experience in my entire travelling journey. A hostel in the tropics has more authenticity and charm than this dark spot. Rudeness, denial and the worst hospitality ever.

Excellent location and convenient parking. Comfortable mattress and fabulous linens!! Delicious breakfast with fresh OJ, wonderful pastries, and eggs with porchetta and the freshest bread I’ve ever had! Highly recommend. I have already recommended Maison Matilda to a friend who plans to run in the half marathon next year.