Bryn Meadows Golf, Hotel & Spa

Had a lovely day at the spa with a mud treatment, then an afternoon tea in the Blas restaurant. We were greeted by the delightful Sara, who made us feel very welcome ,even in this busy environment she had time to make conversation and look after our every need .Thank-you so much .

Room was not “luxurious” by any means. Old dark furniture, random “split” bathroom which essentially means a sink in the room and a separate bath (dirty) / shower (with horrid shower curtain) and toilet. Towel rail didn’t work. TV couldn’t hold reception so unusable. Cheap little kettle and motel cups. No hairdryer - had to ask. No power sockets near the bed. Freezing cold on arrival - room heating, if turned on, sounded like you had a monkey banging the air con shaft through the night - forget being able to sleep!! Heard others saying similar at breakfast so not an issue isolated to just our room. Requested & paid for cakes on arrival - they weren’t there. Restaurant experience was horrendous. Took forever. Red wine was almost freezing then heated up so it fizzed when opened. Chips (kids meal) were cold. Jus on beef dish was that salty we coughed. Curry “special” lacked any sauce, forgot mango chutney, and seemingly forgot curry powder and chilli. Worst part was the approach taken by the GM - apparently if I thought it was that bad, I should have checked out immediately (despite travelling 2.5hrs there, and everything nearby booked due to England v Wales on at Cardiff). The most customer unfriendly and offensive approach I’ve ever encountered in all my years. For balance, lady on front desk was great (& very apologetic) 12 sent emails later to argue a £200 refund, despite requesting a full £600 refund. Would not return. Could not recommend.

Went for an evening meal with my wife and although the restaurant was only half full service was slow. There was a group of older staff members standing around the bar doing nothing. As someone who works in senior restaurant management this isn't acceptable. However a young girl Ellie was exceptional - she worked hard and was non stop. Smiling, polite and helpful - I would happily employ her at my work and she would easily fit in at my last job in The Savoy. Don't lose this girl as she is working harder then any other staff member and probably the only reason I would return.

We booked bryn meadows for my daughters wedding, we arrived the day before the wedding and checked out the day after , from the time we arrived all the staff were amazing nothing was too much trouble for any of them they were polite and professional at all times, The speed and efficiency that they turned the rooms around from the ceremony to the afternoon sitdown meal through to the evening event. I would like to give a special mention to Tracey Stokes who went above and beyond with every request that was made of her, nothing was too much trouble. I would highly recommend Bryn Meadows to anybody who is looking for a venue, from the stunning views of the Golf course to the amazing customer service from every member of staff

I purchased 3x Calm weekend spa packages (1 was a voucher for a 65th bday present) We turned up for our spa day only to be told that our treatments hadn’t been booked properly (their error), so we couldn’t have them. This was very frustrating as we had travelled an hour to get there, had arranged childcare etc and we were celebrating my Aunty’s Birthday. We were told we could still use the facilities and have the lunch, and as a good will gesture we could have the mud treatment (self applied). And we could re book our original treatments for a later date. As we had already traveled there we felt we didn’t really have much option, so we said yes. The facilities were quite basic and a little outdated, and after discussing we decided we didn’t really want to come back as we weren’t that impressed with the place, and it’s not worth the £109pp price tag! Instead I asked for a refund, however, the general manager would only allow for 2x refunds as apparently it’s in the T&C that the voucher cannot be refunded (even though their website or my email confirmation doesn’t state that, and it was their mistake!) The general managers attitude was absolutely horrific and he wasn’t very apologetic at all. He kept saying “you’ve had a treatment and we’re giving you a free lunch” and not really understanding our point of view. The whole day was a complete let down because of an error on their end. He then followed us into the restaurant to continue to state his case, and was very rude. We decided not to stay for lunch at that point, as we were so offended by his attitude. The role of a manager is to diffuse any conflicts, not to be offensive towards customers. For this reason I’ll never go back!