Hotel terme a Tōyako

Excellent location with amazing view. I must say we were very lucky on our last day two of the staff member are going above and beyond to assist us to change our shuttle bus from Lake Toya to Sapporo instead of going to the airport. The two staff on our last day was super helpful they call the shuttle bus company straight away to check and not just checking the paper . ( As we have been checking 2 days in the row with other staff member but all they did was checking the paper or system） I can clearly see the difference whether the staff willing to help or not, so we were very lucky to meet the 2 senior staff on our last day in the morning who quickly fix for us. Thank you so much!! Hotel can all be the same but it depends which staff member who are willing to go above and beyond which makes a huge difference to their customer.

I highly recommend this hotel if you plan to stay at Lake Toya. This time, we had the opportunity to view fireworks from behind the hotel. The hotel has two onsen, which alternate daily; one is on the ground floor, and the other faces Lake Toya. The breakfasts and dinners are amazing, but for the dinner buffet, it's best to book an early time slot, as they reduce the food replenishment after 8 pm.

The view on Lake Toya from the hotel was spectacular. We were lucky to have witnessed the cloud sea and sunrise. From the other angle, we could see the full view of Mt Yotei, also known as Hokkaido Fuji. There are few restaurants in the hotel, including the Japanese, Chinese, French, and the Italian. There was also good onsen in the hotel, both idoor and outdoor. We will definitely come back to stay again in the future.

Good service and nice breakfast and dinner. The room is a bit old but still ok.

Hotel is old but rooms are huge and functional. Reception is a little cold. Parking is free and comes with onsen. It is located beside lake Toya and we had a chance to see the fireworks at night.

At the time we stay in Toya Kohen tai hotel. We got rooms face to the Toya Lake, very nice senery and can see the beautiful lake and mountains. Hotel provide free parking space for the guests. Public Onsen at 9floor very convenience and open all day except 1-2am. Stop for cleaning,it's very nice and clean. Hotel's buffet is good foods and great view We stayed in the japanese style rooms, hotel are only prepared for the mattreess sets, we have to set up our own staying beds . We like this hotel.

Great location with easy access and free car parking (just outside). Lake view was fantastic. Most important, the firework was launched on the lake every night, and it was just in front of your balcony. It was the most highlighted moment.

Awesome location near central Toyako Onsen. Room had gorgeous lake view and onsen was spacious and well-maintained. Only thing is that the hotel is a bit dated and mattresses were a bit thin.

We absolutely loved staying here. We had a large Japanese style room with a view of the lake. You could watch the fireworks and see the sunsets. The hotel is set slightly apart from the other main hotels which is a positive. The baths were never busy and there was a small outdoor bath. We really enjoyed our stay here

The location is the best which just one minute walking distance to the bus terminal to/from Toya Station and in front of the ferry pier. Please see my photo. Perfect location. The front desk receptionist lady was friendly. I was placed to a lake view Japanese style room. It doesn't include shower but toilet in the room and it looks like old but I love the room. The view from the room's window to Lake Toya was excellent. I love my room's window can be opened, I could see more clear to the lake view and to have fresh air from outside by opening the window. Even it was a raining day, cloudy and frosty. The view is still spotless good. The service was good. The room was clean, tidy and come with all necessity, but bath/shower excluded. However, based on the price, I was happy with it because I don't mind to use the bathroom in the onsen area on floor one. There was only two down side that I found: First, the male onsen area floor was sticky and slippery with moss (My left hand accidentally touched it and my hand was sticked with moss in outdoor onsen area) that includes indoor and outdoor area. I wish they would take more effort to the cleanliness of onsen area. Second, the suana was not available for customer to use. However, I had a fantastic sauna and onsen in 万世閣 (a hotel where is just a few minutes walk away from Toya Grand Hotel) by a paying walk in onsen fee(1300 yen) for non-resident. So, it didn't affect me much. Overall, my experience was good. I would give Toya Grand Hotel 8 out of 10. I love Toya Grand Hotel. I would recommend it.