Hotel in zona Var Provence Greeters, Tolone

My wife and myself have just stayed at this hotel. The room was adequate, clean and smart, and had air conditioning. The air conditioning wasn't working correctly at first but after a quick visit by front desk staff who reset it it worked well - lucky as it was during a heatwave and the windows don't open at this hotel. There is limited parking immediately outside the hotel entrance or you can use the underground hotel car park accessed by the ramp right beside the main entrance. Breakfast was perhaps a little underwhelming compared to other Holiday Inn's as the selection was limited but the quality of what was there was good. This is a city centre hotel so ideal for business people or if you want to explore the city centre, otherwise I would look elsewhere for a room. All the staff were great that we met, professional, polite, friendly and very helpful.

L'hotel è ben situato, vicino alla stazione e al centro della città, è molto pulito e moderno, la camera è semplicemente perfetta si sente confortevole sia dall'atmosfera che dalla lettera. E ciliegia sul torto il personale è di gentilezza più che eccezionale, gentilezza e servibilità massima, un reclutamento al top. Vengo spesso e c è sempre il caso, questa sera c è stato Ines che mi ha consigliato con prudenza alcuni buoni indirizzi ristorante, e ho passato una bella serata grazie al suo consiglio. Andateci a chiudere gli occhi ;)

Unbelievably disappointed with this hotel and a majority of its staff. We experienced a tragic void of cleanliness, professionalism and hospitality during our entire stay at the Mercure Hotel in Toulon, France. Unfortunately, our fruitless attempts to resolve these issues directly with on-site management (which does not exist) and corporate personnel (impossible to contact) leave us feeling violated of our dignity and robbed of our time and money. We hope the following information will help others in the future, including travelers, hospitality staff, Sébastien Bazin, Gilles Pélisson, and the like. CLEANLINESS: Upon our arrival, we could literally see dust and dirt on all of the shelves, counter tops, balconies and floors of the hotel and room. Even the carpet in the room was so dirty it stained the bottom of our clean socks. The toilet room smelled bad, like, well, a used toilet. We politely asked for it to be cleaned, however, no one ever came, not even to freshen up the room at any point during our stay. COMFORT: The air conditioning did not work in our room, ever. When we spoke to the front desk staff about the sweltering temperature of 90 degrees F in our room (even though the thermostat read 16 C) and were informed to “leave the room for awhile to let it work”. We left at 3:30PM and returned at 11PM to a less sweltering temperature of 85 degrees F in our room. We asked staff member available, Alexi/Alex at the front desk, if he could fix the thermostat. He begrudgingly came to take a look and was profusely sweating after one minute in the room. He could not turn on the air conditioning even though the thermostat read the same 16C. He said we could open the window, but that would just let in the bugs in and turn off the air completely. He also suggested we leave the room to wait 15 minutes for it to turn on…? Given that that strategy did not work when suggested earlier, we asked for a different room with working air conditioning. He laughed at us and said no because it would not make his manager happy. We said we would happily speak to the manager about the issue and he laughed again, said no, and stated management is not available on the weekends. We then asked for some sort of a solution and Alexi/Alex appeared annoyed and said “there is nothing to be done” and that he had to get back to his “other duties” at the hotel. Turns out it was actually the end of his shift and he did not want to stay any longer that his end time to deal with this problem. We noted that the sheets and bedding were surprisingly all polyester, which doesn’t breathe like cotton, and acts like a heat conductor and made it more difficult to achieve sleep. He laughed again and said all the rooms are the same and there is nothing to be done. We went back to the front desk to ask for help from the next staff member and found that the only person available was a very kind, intelligent security guard named Cherkre(sp?). He informed us that he is actually employed by a

Hotel clean good location. Across road from train and 5 mins away from beach. We paid £600 for 4 nights thinking it would be worth it going by the reviews. The room was tiny. Felt so claustrophobic so didn’t spend much time in it. Pillows so high I had to fold my clothes and make my own pillow. Mattress very comfortable. Good shower. Didn’t have a kettle as advertised. 2 main issues were how paper thin walls were. Heard people loudly had to put ear plugs in. Word of advice don’t pay extra for breakfast like we did! We went down for breakfast (the room was the size of a large bathroom). Walked in and the lady working just stared at us. I’ve stayed in 2 star hotels with better breakfasts. All that is offered is a chocolate pastry, baguette and a hard boiled egg! I asked was there any fruit and got a rude ‘no’ response. Someone was placed at the table behind me and it was so cramped the back of her head was touching mine. Safe to say that was the last breakfast we had. If you get this at a cheap deal it’s ok I suppose. Cannes is lovely so you won’t want to spend much time in hotel. But for £600 we felt robbed.

Abbiamo avuto un soggiorno di 4 notti in hotel dopo una pausa nel nostro autocamera (che era parcheggiato dalle barriere navali nel centro di Toulon). Tutto il nostro bene personale, compresi i nostri passaporti, era rubato; tutto quello che avevamo con noi era il nostro cane, i suoi cibi e i suoi bolli da mangiare e i vestiti che indossavamo. Siamo arrivati molto tardi la sera all'hotel (senza prenotazione) e ancora in pieno shock. Possiamo parcheggiare in sicurezza il nostro furgone danneggiato nel parcheggio sotterraneo e abbiamo fatto il nostro modo di arrivare alla reception. Lì ci incontrava Kevin, che era brillante e molto comprensibile, e si accertava che avessimo tutto quello che ci serviva prima di andare a letto quella notte. La mattina seguente, abbiamo avuto un sacco di amministrazioni e logistica da navigare, come il nostro piano originale era di andare a Mallorca, e questo è quando abbiamo incontrato Samuel. Ci sono stati innumerevoli volte che io e il mio partner chiesero a Samuel per il suo aiuto e consiglio nel cercare di stampare documenti e di aiutare a comunicare per noi. Il nostro francese non è molto buono e l'inglese della squadra è eccellente! Egli andò di sopra e di là per aiutarci. Non c'era problema nonostante lui e la squadra fosse molto occupata. Abbiamo incontrato Bernard qualche giorno intorno al nostro soggiorno e ha dimostrato la stessa volontà di aiutare, di gioia e di professionalità. Ha trovato un buon vet per noi vicino all'hotel, che ha potuto aiutare con la carta e il trattamento di guarigione per il nostro cane, così potremmo tornare insieme al Regno Unito. Siamo estremamente grati a Kevin, Samuel e Bernard per il loro fantastico servizio e aiuto. È stato un enorme differenziale per noi dopo un'esperienza molto stressante. Anche se la maggior parte delle nostre interazioni erano con i ragazzi, potevamo vedere che l'intera squadra lavorava davvero bene insieme e sono molto organizzati. C'è una buona relazione tra tutti. Grazie a tutti. Siamo così grati. E' la migliore ospitezza e gentilezza che abbiamo vissuto per molto tempo. Mantenetevi brillante!

La stanza è troppo piccola.E'comfortabile mangiare vicino e vicino al mare.L'hotel e'comfortabile mangiare, ma ha un sapore comune.Il parcheggio e'un po'difficile da trovare.La navigazione di Trip.com non è molto corretta.

Bella vista mare pulizia inaccettabile, personale al top colazione ricco, con vista stufa su un piccolo porto, facile da parcheggiare, quartiere tranquillo. L'ingresso si effettua su un piccolo patio che porta alla ricezione a destra e su uno spazio di co-opera a sinistra. Servizio in camera o ristoranti a 5 minuti.

Stayed here as part of a rugby package the staff were all polite and the pictures the website are a true reflection. The continental breakfast was a good quality and lots of choice. The location is good for walking, trains or buses. Do feel that more information could be in different languages in the rooms and reception but nothing that can not be put on Google translate, beds comfortable and air con was great.

L’établissement très récent se situe sur les hauteurs derrière la gare . L’appartement loué était constitué de 2 chambres très bien équipées , spacieuses ( ce qui est un luxe aujourd’hui ) et insonorisées . Un rooftop est à disposition au 6ème étage . Un parking situé à proximité ( 150m ) Des tarifs extrêmement compétitifs 👍 Ce descriptif élogieux ne serait vraiment complet sans évoquer l’accueil de tous les membres du personnel : souriant , chaleureux, professionnel. Un big-up à la responsable qui a su faire face à un problème avec beaucoup d’empathie 😉 Je recommande à 100%