Hotel El Pozo

Room nice and big and having fridge was really useful as husband is diabetic. Hotel and room very clean . Staff very friendly and obliging. Pity no pool but still enjoyed our holiday and was very central for all facilities.. thank you all would definitely consider returning in the future x

We arrived quite late in the evening but had a very smooth check in with a very pleasant receptionist. We had booked a non smoking double room with a balcony but when we opened the door of the room it was obvious the previous occupants had been smoking and there was an ashtray in the room. I went back down to the reception to see what could be done about this and the same receptionist apologised and offered us an upgrade to a suite, I was initially delighted. I don’t really know if it is fair of me to complain but the quality of the suite as I was only paying 75 euros per night for my original room and the suite is available for anywhere between 200-300 euros per night but in my view it is certainly not worth that. The rooms and furnishing were very dated, there were problems with the air conditioning, the shower room had a very spongy floor which was extremely slippery and for some bizarre reason if you required clean towels before you had stayed for 3 days then you had to pay an additional 10 euros,incidentally this is the first hotel I have ever stayed in where if you leave the dirty used towels on the bathroom floor the pick them up and put them back on the towel rails. The outside terrace was filthy with a broken hot tub, birds mess everywhere, broken decking, flower beds full of weeds and no flowers. None of the above were a major issue the real problem came a couple of nights into our stay. My partner had a bad cold and decided to sleep on the sofa bed so that we could both get some peace, this was a big mistake as he was very badly bitten by bed bugs, picture attached. We complained to reception and for the first time they seemed to have difficulty in understanding what we were telling them but we were assured that they would speak to their manager and he would speak to us the next time he was on duty……..we are still waiting to hear from him, he completely ignored us for the rest of our stay. I eventually got the sofa removed from the room after a bit of a struggle and it was left on our terrace for the rest of our stay. I fully understand that the hotel could not necessarily stop an infestation of bugs but not even to get an apology or a kind word from the management seems a bit harsh. We won’t return to this hotel which is a shame as it is reasonably priced and in a fantastic location and though a bit run down has a certain rustic charm and the receptionist was very helpful. If only the manager had taken the time to speak with us things might have been different.

Amazing hotel bang in the centre of Torremolinos, not far to lift down to the beach or steps if feeling energetic. Rooms are of generous size and cover the basics , kettles could be hired at reception. Staff are amazing and will go out of there way to help if they can . Food was amazing too especially for the low cost. Decor was very swish and you can tell has been recently been decorated. Outside seating was a nice sun trap and great place to people watch. Overall brilliant stay ..so good booked to go back in September.

Fell in love with the place, short visit just a few nights so perfect location in town . Short walk to the beach, close to lots of nice places to eat, close to the train station. Lovely bar and place to eat in the hotel. Nothing is too much trouble for the staff so kind and friendly. Room clean, cool and comfy, amazing night sleep. Can't recommend it highly enough if you want a hotel in the town

Es la primera vez que después de subir a la habitación tengo que pedir que me devuelvan el dinero y dejar el hotel con todos los problemas que esto conlleva. Al llegar a recepción nos dicen que nos han dado la mejor habitación, la suite, subimos y encontramos la mesa de dentro llena de colillas, una sabana blanca sucia sobre la cama de haber estado durmiendo allí, el baño sucio con orin, un asco y una absoluta vergüenza, no nos pidieron ni disculpas solo el chico de recepción que decía que no sabia que hacer. Desde luego es una vergüenza que este tipo de establecimientos estén abiertos, nunca vi algo similar, debería estar cerrado y desde luego no tiene categoría ni de hostal.