Park Hyatt Toronto

Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.

房間還不錯，朋友出遊可以選擇

到酒店時沒有人幫忙拿行李，衹有一個員工忙着代客泊車。到了前台辦入住員工態度也很官方，談不上冷漠或者熱情，我和朋友帶着孩子分別定了兩間房被告知不在同一樓層，需要都加錢升級才能安排到同一樓層，毫無親子友好感，整體缺乏柏悦該有的服務品質。房間不算寬敞，進門處的走廊比較窄小，隔音一般，冰箱噪音很大，也能聽到地鐵經過的聲音。17樓的bar view不錯，雞尾酒有特色也好喝。地理位置很方便，出門就是名品街和博物館。