Globalstay. Gorgeous Apartments in the Heart of Toronto

Be aware when booking through Town flats Canada. What they advertise is not what you get. You will be dealing with Andy or Sylvia who are awful at communicating and great at scamming you. Upon arrival at our accommodation, we discovered that the property did not represent what was advertised (a two private bedroom, and 2 washroom rental) is what we booked and paid for (a 1 private bedroom, 1 washroom unit) is what we were given and therefore our reservation was a result of fraudulent misrepresentation. Additionally, during my attempt to address this issue with the agent named Andy, and his associate Sylvia, both associated with Town Flats Canada, I experienced disrespectful and threatening behavior. Andy not only failed to provide assistance but also issued threats regarding my and my daughters personal information, making the situation highly alarming and potentially criminal. They are not professional, their accommodation is under equipped to accommodate 6-8 people. For instance 2 of each cutlery pieces, no cups or mugs, only flat plates no cereal bowls, no cooking containers and not privacy. Shutter blinds have some drops missing so you are exposed to nearby apar**ents, the "2nd bedroom" was off the kitchen open plan which serves no privacy. TV channels not available, one bathroom with hand towels for bath sheets. This and more made our stay extremely disappointing and we had no choice but to bite the bullet over an extremely busy period to find alternative booking.

When we got into the apar**ent Wednesday evening, the washer was half full of dirty water, dryer full of wet towels and bedding. Were able to get dryer going (circuit breaker had tripped because overloaded with wet stuff), but not the washer. I called Global Stay and was told they'd have their "local agent" check it out the next day. Somebody did come in the apar**ent while we were out Thursday, because the door was left unlocked, but the washer was in the same condition. I called GS again that evening, and every day after. Each time I received excuses, promises and BS, but no action. To cap it off, at exactly our checkout time the next Tuesday, the "local agent" was at the door with two appliance repair people. Other than that, the apar**ent wasn't too bad - lots of minor problems such as burned out bulbs, no plugs in sinks, no curtain in bedroom and mold in the showers.

The light from the bathroom don’t work. We were dark the whole time ( 10 days) with 2 elderly person. I reported showing photos and they just confirm of received. The curtains are dropping the whole time. I ordered food and after the driver left the food in the lobby. Was stole. The water from the washroom was white like milk.

The checkin process was awful. Further, I was a few minutes late checking out and they are charging my damage deposit. We will now have a dispute through visa.

Amazing location very scenic and heart of city Beautiful view Appt fully loaded. Clean etx Would recommend again

I would not rent from them again. Aside from the fact that the unit they gave us did not have a lake view as was stated in their description, the unit itself was not like any of the pictures shown on the site. The unit we did get was smaller, but decent, except the linens that were in the dryer that were suppose to be in the sofa bed. The building itself was nice, very busy and the location was perfect for our trip. The communication, although prompt was not great. Also, we checked in during a storm and had to wait outside for someone to drop off the keys, even though we told them what time we would get there. While the area was great and we will definitely be back to Toronto, we would not use Globalstay.

If you are traveling from the US, beware that they actually charge $200 to your credit card at check-in vs. placing an authorization. This will result in you losing roughly $10 USD when they credit you back at the end of the stay. I did not appreciate that. Also, while the unit had two bathrooms, there was only one waste basket in the unit, and it was located under the kitchen sink. Lastly upon check-in, we noticed that the dishwasher was full of dishes, the dryer had a set of sheets in it, and we couldn't use any hangers in the bedroom because wet towels and washcloths were hanging on each one.

The suite was very clean and in excellent condition. I have stayed at suites run by other companies where this was not the case so I was very pleased to find this unit run by Globalstay. The communication was also excellent and all questions were answered quickly.

For a large party like mine (2 Adults/3Kids/2Dogs) this property was great. Right in the dead center of the city everything was easily accessible. Coordination with the host via webapp or mail was good. Host was able to resolve the issues (parking for me) in real time. As long as it is understood that its not a hotel and amenities are going to be limited, this place is perfect for a visit to Toronto.