Utente ospite
29 febbraio 2024
The place (location) is wonderful, for a good get away, Hotel isn't bad, except for the beds, those are hard as rock! my sleep is everything, we booked two nights but we could only stay one because of the beds, I probably wouldn't mind if we could enjoy the beach but the weather didn't help much, non the staff. Staff was not helpful, not friendly, they didn't speak English but I do speak Spanish (I was there with my Canadian friend and children) I was translating all the time which is not a problem to me, but seems like they didn't understand Spanish either. my friend ordered a beer with salt (michelada) they said NO, simple No to her, they didn't make an effort to make it happen or explain why the answer was no... lets give them the benefit of doubts ... They just couldn't understand my friend and I wasn't around. They couldn't make a simple cocktail, even when you give them the recipe, you could see in the bar they have the ingredients, they just limit to say "we only got whats in the menu" ... next day, I woke up very early, ordered my breakfast, everything in Spanish "Un Americano con leche fría aparte, un desayuno de la casa y un jugo de maracuyá" I was seating on my own and the girl settle the table for two people, I though she was expecting my friend to join me. when the food comes, it was as I ordered but she bring an extra breakfast... (the american breakfast), I asked what was that, she replied "El americano" I said, thats not mine, she said YES you ordered, I said no I didn't and I repeat to her my order (all this in Spanish) I know she got confused about the American coffee and the American breakfast but from "Café to Desayuno" there is a huge difference LOL. she didn't say, Im sorry I got confuse, but she give me a bad look, like if I was bothering her. LOL. Anyway, everyone was up and complaining about how horrible their sleep was on those hard mattresses, how poor the internet and cable TV connection was, and electricity went off 3 times. We decided to head back to the first place we were before in Playa Venao. We didn't get a refund for the night we didn't stay but we didn't ask for it. I message the hotel as I've left something behind, perhaps they could mail it to me, I was going to pay for it to be mailed... I am 100% where it was left, so I mention where it was, room it was, and even send a photo of the article and they said nothing was found. strange that they couldn't make an effort there either. The place is on a retire Paradise, but the service, the food, the beds is not good for the value that was paid.
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