Alila Wuzhen

I recently had the pleasure of staying at Alila Wuzhen, and I can confidently say it was an excellent experience from start to finish. We stayed in the “Garden Suite King,” which was not only clean and spacious but also featured a stunning private garden that added a touch of tranquility to our stay. The hot bathtub was a delightful bonus, providing the perfect spot to unwind and relax The service at Alila Wuzhen was exceptional. Both the room service and front desk staff were incredibly responsive and helpful. The front desk took the time to carefully explain all the facilities to us, ensuring that we felt welcomed and well-informed throughout our stay One of the highlights of our trip was dining at the hotel’s Chinese restaurant. The food was fantastic, and the ambiance was enhanced by a stylish setting surrounded by bamboo. This thoughtful design created a sense of privacy for each table, making our dining experience even more enjoyable I was also pleased to discover that the gym is open 24 hours, which is a significant advantage for fitness enthusiasts. Additionally, the indoor swimming pool was kept at a warm temperature, allowing us to take a refreshing swim even during the chilly winter nights Lastly, the villa-type design of the hotel is simply breathtaking. Every corner is aesthetically pleasing, making it feel like a photo opportunity at every step. Overall, Alila Wuzhen exceeded my expectations, and I can't wait to return for another memorable stay!

Luxury in all angle Great atmosphere

It's no exaggeration to say that I will definitely recommend ALILA Hotel WuZhen to my friends if they have plans to travel to Jiaxing. From the moment I arrived the hotel, I felt the warm welcome from the front desk staff. I was really enjoying the warm welcome drinks, fresh pear juice provided by the check-in lobby. In particular, thanks to Sherry, the receptionist, who contacted me in advance before my arrival and kindly reminded me that thick clothes need to be prepared for the local cooling. The concierge took the initiative to help me bring my luggage to the room and personally guided me to the room, they gave a detailed introduction of the hotel facilities and dining outlets. I was greatly moved and surprised by the exquisite welcome amenity prepared on the table in the room. There are delicate and delicious macarons, fresh fruit plates prepared with care, a bottle of fine red wine, afternoon patisserie with Zhejiang characteristics, and even a welcome letter handwritten by General Manager Nick. I can feel that Alila's staff really treat guests with true heart. I still want to thank a boy who worked in the hotel bar. I'm sorry that I forgot his name. He patiently took beautiful photos of me on the afternoon of my arrival, recording my wonderful moment in the Alila Hotel. I really enjoy the relaxing time in the bar of this hotel. There is a standing performance of Filipino band in the bar at night. The service provided by the band was very good. They cared about each guest on the scene and asked each guest what song they wanted to listen to in a friendly and warm manner. I was really immersed in relaxing and drinking there. The breakfast in the hotel is well-done. The food quality and taste are very good. The breakfast choices are very rich. The only disadvantage is that the skin of shrimp dumplings is too thick. Alex, the Director of Food and Beverage, actively inquired about our stay experience and personally served us with care. The service was very good. He knew that we felt too hot when sitting outdoors and quickly helped us transfer to the indoor table near the window. When I was checking out, the front desk staff treated us warmly as always, and gave me a sleeping pillow spray and a wash and care package as a parting gift, which greatly moved me again. Compared to the next hotels I stayed in on this trip, the hotel that impressed me the most was definitely the Alila Hotel, with its superb service.