Premier Inn Tonbridge

Lovely receptionists! Especially Marise .. I had to complain about another guests car alarm constantly going off in the early morning. She acted promptly trying to locate the owner and was sincerely apologetic over the situation and offered us a free breakfast at the Vauxhall inn which was naturally accepted! Well done for being a true professional member of the team!

Me and my partner stayed for a night while visiting family, the room was clean and comfortable but everything else left us quite upset, we’ve had what i assume was a member of staff walk into are room an hour before check out with no knock or anything, while my partner was in the shower and left without an apology. We were also most looking forward to breakfast, which we had prepaid for and after checking breakfast times which were 6:30am-10:30am on the leaflet provided we headed to the pub at 9:45 for breakfast only to be told they stopped serving it at 9. We then talked to the reception where we were just told that the leaflet was wrong and “most of the time we scribble out the times” we then had to ask for a refund for our breakfast which was awkward to have to do, especially with how unapologetic the whole experience was. I usually love a premier in for a reasonably priced nights stay but we will definitely not be returning.

At first glance, the hotel looked lovely. Unfortunately, no one had read the email I had sent prior to my visit. Although my friends had booked early check ins, their rooms were not ready at 11am. It felt quite disorganised. We had a busy weekend, out at two functions, so I was not i the room for very long on day 1. Unfortunately, late on day 2, I noticed a silverfish scuttling over the pull out bed in my room. My room was on the ground floor (as requested). The en-suite really needs to be maintained better. There was a strange smell in the bedroom and en-suite. I thought it was damp, however, when the toilet was flushed last night, it appeared to be blocked. It was too late for maintenance to attend. This morning, it was clear it had been completely backed up. I could not use the toilet. I reported it to the night manager at 6.15am, who told me to tell his manager who was due to be on duty shortly. This meant I had to repeat the whole sorry tale again, including the silverfish. This time I received genuine apologies. If I had been staying any longer, I have no doubt the issues would have been addressed, but this is not good value for money. .