Hotel a Tonbridge and Malling District, Regno Unito

The Rose and Crown is located right in the centre of town, opposite the 11th Century castle and within a short walk of the railway station, ideal for me as I came by train. It is a very old building, a bit like a maze once inside, but to me it adds to the individuality. I did not eat there, having arranged to meet friends. My room was facing the busy High Street. The occasional night-time noise did not bother me unduly. All in all, a decent place to stay at a reasonable price donsidering it was a holiday weekend.

Don't be fooled by the exterior and the renovated lobby, both of which are very nice. This is a dumpy old hotel that should have its Holiday Inn franchise removed until full renovations are complete. As an IHG Diamond and Intercontinental Ambassador status guest I was given an upgrade to an executive room. My first room had stains on the walls, stains on the desk chair, crumbs from biscuits on the nightstand, other crumbs on the desk chair, mold spores in the kettle, stains on the side of the bed, bedding that didn't even cover the mattress, and mold or mildew in the bathtub-shower. Those were just the cleanliness-related issues. The room was also in poor condition. Likewise, the hallway leading to the hotel had threadbare and stained carpet that looked like it was from the 1980s or 1990s. Same for the bathroom, which looked unchanged in years. I requested a second room, which was also an executive room. This room had hair on surfaces, stains on the bedding, stains on the bathroom countertop/vanity, mold or mildew in the bathtub-shower, and water from a previous guest in the kettle. The Front Desk clerk was working by herself until the duty manager arrived. There were no housekeeping staff working. To the hotel's credit, I emailed the operations manager and duty manager with pictures. The duty manager took full responsibility, fully apologized and re-cleaned my second room while I was at dinner. While worn-out and, overall, just well below the standard of any chain hotel in 2023, the room was at least mostly clean on the third try. I will also compliment the Front Desk clerk, a woman. She was professional, welcoming and just very hospitable. She was exactly the kind of person you want working the Front Desk. I would hire her in a heartbeat if I owned or managed a hotel. Unfortunately, she can only work with the product she is given. Likewise, I had dinner in the hotel restaurant while waiting for my room to be cleaned. The menu is pretty extensive and, if I'm being honest, a little overwhelming. The lamb was very good. Surprisingly good actually. Service was attentive, although the restaurant is really just the breakfast restaurant. If you order drinks (alcoholic or non-alcoholic), the until 6:30 pm for dinner, which is a little late for a chain hotel off the motorway. The bar off the lobby, which has the feel of a small pub, serves the same food and is open earlier. staff have to go to the bar to retrieve them. This seems odd. You think they would at least have a non-alcoholic drink station in the restaurant. The restaurant itself doesn't open Most customers were eating in the bar as it had a better atmosphere than a soulless restaurant dining room that was 99% empty. I was going to use the gym, but the gym isn't 24/7. You also somewhat bizarrely have to walk through the bar to access the gym. That's awkward. Another unusual feature of the hotel is the layout. Despite having multiple floors, the rooms are still numbered as if they're

Prenotato qui come davvero conveniente per vedere la famiglia. Non si aspettava molto a causa del prezzo, ma piacevolmente sorpreso. Le camere sono di base ma pulite. Il personale è stato molto amichevole e utile. Il colazione era buono - buffet caldo. WiFi incluso. Disappunto che non abbiamo ottenuto la nostra camera pulita/fresca nonostante mettere il segno “per favore pulire la mia camera” sulla porta. Un poche notti molto comode rimanere. In generale, buon valore per soldi. Se nella zona restasse di nuovo.

Ho prenotato un soggiorno di notte con mia figlia di 13 anni. Il parcheggio era un bel numero di spazi. La stanza era ideale e pulita. Il ristorante era molto bello non poteva mangiare il pasto serale e anche un grande colazione a buffet. L'unica irritazione che abbiamo avuto è stata la piscina che era bella il giorno in cui abbiamo controllato, ma la mattina dopo siamo arrivati a riutilizzarla. Nessuno ci ha avvertito che avremmo 15 minuti di uso prima che l'aerobica acqua iniziasse per i visitatori di giorno e ci è stato chiesto di lasciare la piscina insieme ad un'altra piccola famiglia che i bambini più giovani erano chiaramente molto turbati. È opportuno chiarire sul sito web che la piscina non sarà disponibile per gli ospiti dell'hotel in determinati momenti. Questo darebbe poi agli ospiti la possibilità di controllare gli hotel alternativi, poiché questo è stato un grande fattore in noi di rimanere in questo hotel.

The first day I came here, I received a warmth reception from the receptionist. I came earlier than expected so it wasn’t yet time to check in. I had to go for a training so I asked the receptionist if she could keep my luggage for me until I return from the training and she helped me out. I really appreciated that nice gesture. I have been here for five consecutive weeks with the exception of weekends and I love the rooms I was get. The rooms are very neat and clean. I love the food. The staff are very professional and friendly especially Terrance and Canne.

Questo hotel era perfetto per il mio viaggio per vedere la famiglia a Rochester. Molto pulito, comodo, vicino alla stazione ferroviaria. Il colazione era buono e il personale molto amichevole. Sicuramente rimarrà!

Buona posizione per il castello di Leeds. Il personale era cordiale ed efficiente. La colazione aveva molte opzioni. Purtroppo questo hotel è piuttosto datato, senza aria condizionata in camera che era calda e soffocante. Anche la scrivania in camera era troppo piccola per lavorare comodamente. Non grande valore considerando il prezzo.

I requested double bed and it was confirmed by hotel but when reached hotel still end up getting two single beds instead of a double bed

Clean rooms, plenty of radiators. They're needed to fight the draughts in the sash windows... Bathroom on the opposite side of the layout to the sockets - prepare your kettle as you clean your teeth at bedtime, it'll save you staggering around fir the first coffee! Absolutely minimal clothes storage, ok for hanging a coat or shirt. Just as well I'm a naturist, all my clothes stayed in my bag until I needed to go out. Curtains on every window, but the ones on poles - bring clothes pegs to remove the gap letting in the ”arc light” system illuminating the building. Don't you know there's a war on? ”Please be quiet, some people may be asleep”, yeah, I get that, but the floors squeak everywhere... Interesting pre-Victorian building, lots of history. Herbie was the best member of staff, poor lad was run ragged as he seemed to be the only one working at night (except two large security guys that popped in). In this day and age: paying for wi-fi? Seriously? Only £3.00 a night, hardly seems worth it on top of the room cost. Paying for parking ( on a first come gets a space) again, started at £4.00 a day, charge increased by a pound per day mid-week... So why've I been charged £5.10? Staff couldn't explain... Oh, it's ”horizon”, we all know how they fudge figures. Just ask Mr Bates. Oh, and another thing ( read that book, it's funny), putting the 'top me up' sign on the door in the morning doesn't work... Perhaps as it was the last room on the floor, maybe the cleaner's string wasn't long enough to navigate the labyrinth.

Ha bisogno di un posto per soggiornare, in una zona conveniente. Personale utile.