Tonbridge North

Just wanted to say a huge thank you to all the staff at this hotel for making us feel at home whilst going through a very difficult time. The housekeeping staff were wonderful Janice and Anne on reception were very supportive and sympathetic as to the reason we was staying at this hotel and went above and beyond to help us feel at home and comfortable. Wouldn’t stay anywhere else and if I could give 10 stars I would. The staff at this hotel are some of most caring, compassionate and dedicated I’ve ever come across. Thank you all for making our stay welcoming and helping us out where possible. A credit to the Premier Inn team

We arrived to check in and the reception area was deserted. We looked for a checking in machine and there wasn’t one. We rang the bell three times and eventually a woman appeared who wasn’t able to check us in but said it was easy to forget to take the customer alert buzzer if you left reception. After 15 minutes a receptionist arrived and we were checked in. The receptionist was pleasant but unapologetic for the long wait. However it was obvious he was virtually running the hotel alone so it was hardly his fault we had to wait. We were given room 1 on the ground floor we suspect because we had luggage and there is not a lift. Unfortunately Room 1 is extremely noisy with the main door banging shut and people up and down the stairs at all times of the day and night. We were also woken again by a group of guests outside our room chatting loudly with their car engines running at 06.30 am. We went to breakfast assuming we would be provided with their usual buffet but it was just a snack counter with little choice. Recently we have had to use two hotels from other chains and it is obvious Premier Inn are no longer the best value. Other Companies have plenty of staff, have very good restaurants and for the same price or cheaper offering much more i.e in one hotel two king size beds in one room with breakfast for £101. We have been using Premier Inns as a first choice for many years but that will not be the case going forward.