Premier Inn Braintree (A120)

Amanda T so wonderful and friendly. Went above and beyond, so grateful. Even got a good book for a donation to wonderful charity

We were booked to stay in this hotel as a big group spread out over a few rooms. We were all arriving at different times, me and my husband arrived at 2:15pm, we were told our room was ready but we would have to pay £15 to check in 45 minutes early, so we decided to go and wait in the pub/restaurant next door as we felt that was a lot of money for the sake of 45 minutes. Then other members of our group arrived at 2:56pm and they were told that they would have to wait 4 minutes to check in even though their rooms were ready. At 3:10pm me and my husband walked over to check in and the queue to check in was going out of the door, the whole process seemed very slow as the queue was barely moving, there was only one lady checking everyone in. I understand that these early check in rules are probably the same with all Premier Inns, but considering how busy this hotel was and that there was only one person on reception, the poor lady seemed rushed off her feet, whereas if we could have checked in gradually it would have helped her out massively and it would have made the process so much quicker for the guests. The hotel itself was fine, it wasn't anything special but the room was spacious and the bed was comfy.

Brilliant customer service all staff cleaners and receptionists were very kind, friendly and approachable we had a 2 year old with us and they were brilliant with her stored her milk in the fridge and also heated up for her for bed time. Very chatty on the front desk always welcoming with a smile and a chat kept asking how the stay was going. Went above beyond without having air con offered us a frozen towel and also ice poles to cool us down 110% be coming back great work !!