Courtyard Toledo North

房間乾淨。床也很舒服。

This hotel stay was wonderful! Room was clean, shower was spacious, and the bed was very comfortable.

Terrible customer service Customer service at this hotel was terrible. The bar service at the bistro was a joke. Out of things to make the drinks on their menu. The "bar tender" yelling across the lobby to the Front Desk clerk to ask where things were. Asked the Front Desk for a second packet of coffee for our room so we could both have a cup and were told that they were out of regular coffee. The supply door was left open and we saw a could see 2 large boxes of regular coffee when we passed by. Staff appeared quite lazy and spent must of their time on their cell phones. There was a large stain on the ottoman in our room. Had to cover it with a towel.

I reserve a room with two bed when I Arrival to the checking process they tell me they don’t have room with two beds.

The gentleman that took care of our reservations was awesome. Can't remember his name but I do know he's from Jamaica! Wonderful guy. Our tv didn't work and he got us another room no problem. Very nice guy! Thank you it was nice talking! Michelle Hays

Go somewhere else. The lack of personality and friendliness from the staff was disappointing. They don’t smile, or give any details about your stay, they barely speak to you and don’t even try to inform you of the amenities. I didn’t know there was an indoor pool, breakfast, coffee or a bar service. I noticed they had all this after I had to walk around and figure it out myself. Need better customer service skills at the front desk. They certainly had don’t care attitudes and hated their job.