Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

Great location in the heart of Shibuya, with a room size that is much larger than typical hotels in Shibuya. The hotel also has a 20m lap pool, which is quite rare in Tokyo city center.

Avoid Cerulean Tower Tokyu Hotel — the smell is unbearable. I stayed here knowing the hotel is a bit old, and the price seemed to reflect that — but nothing prepared me for the smell. It reeks everywhere. In the lobby, in the hallways, in the rooms — it’s a constant, unpleasant odor. I couldn’t even tell what it was — stale cigarettes, old carpet, mold, or something worse. At some point I honestly wondered if someone had died in the room. But the worst part? The bathroom. The shower smelled exactly like urine. The moment you turn on the water, it hits you — like walking into a public restroom. It was disgusting and made the whole stay feel unhygienic. This is supposedly the only five-star hotel in Shibuya, but it doesn’t even come close to that standard. The smell alone makes it unworthy of even three stars. I would never stay here again, and I don’t recommend it to anyone. You're better off booking a newer hotel outside Shibuya — seriously, anywhere else.

Amazing hotel, great location, amenities were great. Great luggage storage if you’re out and about, was really close to the station, I couldn’t have been more happy.

It was a convenient location. I was very thankful for the 2nd stay I was allowed for an early check in with my room ready that really help to make my whole day or itinerary smooth. The staff was very warmth and welcoming from the entry to the reception and even room service. The room was tidy and clean with all necessities available for use in the room. Would recommend for a stay here if you are planning to travel by metro often as it’s near the JR Shibuya station.

Great service and ppl understand english all around. Food is great as well but pricey as aspected from a high end hotel

we have been staying in this hotel quite several times, although the interior may start to age, the service and the view is flawless and the location is only getting better with 2 new malls (Shibuya scramble square and Shibuya Hikarie) only 5-10mins walk through the flyover. The only reason i gave it a 4 star for facilities is that this hotel is not tailored for children, the swimming pool are for adults only. However, who wants to stay in the hotel while this is the centre of Shibuya...