Imperial Hotel, Tokyo

It completely deserves the reputation as the elegant 5-star Japanese hotel with a tradition of over a century. The Japanese detailed-minded and dedicated services provided by every member of the staff are impressive. They are always more than helpful. My luggage was already handled by the bellboy before I got into the entrance. The staff member whose surname is 茨木 (Ibaragi?) accompanied me to the guestroom and made neat and helpful introduction to the facilities of the room as well as the hotel as a whole. Room cleaning / tidying services were provided at least two times per day. On the day my friend and I checked out, my friend inadvertently lost her phone at the washroom in the public area of the hotel, but with the dedicated assistance of the staff members, the phone has been found. We are more than grateful for their great help. The hotel bar, the Old Imperial Bar, serves high quality cocktails and has a wide range of collection of good whiskies, which is a must-go if you have an opportunity to visit the hotel.

The service is top notch. The room is clean and well equipped. The style may not be trendy but furnitures are well made and high quality.

Very nice stay, recommended we all very satisfy

Excellent stay! Every amenity you can think of and a superb staff. What a pleasure!   In addition I can’t fail to mention the Imperial bar is so atmospheric and lives up to its legendary reputation.

We left the room key at the pool and the attendant chased us to return the key. Excellent service!

A very nice hotel with impressive service level, with many different food options.