The Peninsula Tokyo

This was my first time staying at The Peninsula Tokyo, and the experience was nothing short of amazing. From the moment we began corresponding with the hotel before arrival, the team made it clear that this was going to be a special stay. I had reached out in advance as this was an important trip for our family, and the team – especially Ms. Kim – went above and beyond to help organise everything smoothly. Every detail was handled with care, and it really set the tone for our visit. Throughout our stay, every interaction made us feel genuinely welcome. The lobby team, the staff at Peter, and housekeeping were all consistently warm, professional, and attentive. Small gestures, friendly smiles, and a real willingness to help turned a simple hotel stay into a collection of memories we will cherish for a long time. This trip has made The Peninsula Tokyo our new fav stay in the city. There is a wonderful sense of warmth and hospitality here, and you feel that everyone is truly invested in making your stay as special as possible. We are already looking forward to returning on our next visit to Tokyo.

We got upgraded to executive suite, room was spacious with nice view. Convenient location. Great breakfast.

Booked for a friend of mine. She has stayed in this hotel several times and has only compliments for the excellent service provided by all the staff in the hotel. My friend misplaced her earrings upon check out and when we called the hotel, the housekeeping staff found the earrings and safe kept it for my friend. Excellent service! Will definitely recommend.

Service provided was very good, friendly staff and very clean room!

The hotel is exceptional and comfortable, and all the staff are very polite and accommodative. The hotel has many beautiful restaurants for dining. The facilities are superb, and the location is extremely great for going neighborhoods, places for shopping and sightseeing

This time, I stayed at The Peninsula Tokyo with my daughter for a vacation and felt happy and satisfied, especially with the attentive facilities and staff. Coincidentally, since our departure date fell on a weekend, the hotel specially opened the 24th-floor Peter for guests to have breakfast, allowing us to enjoy a panoramic view of the Palace in the morning. However, the meal presentation service there seemed not as attentive as in the lobby restaurant or room service. I hope to try it again next time to experience it better.

This is the best hotel for our family for over a decade. It’s simply the best.

The hotel, staff and location is great. Only minor point that should have been clear is that breakfast is not as a buffet and is instead a set menu.

Top Service, great location, overall a very nice experience