Shibuya Tobu Hotel

Pictures on the site do not match room appearance. Front desk kind and polite but need to work on providing customer with support and alternative solutions. For example, check room with customer if there is a smell or cleanliness concern, offer air purifier, offer to re clean room , or offer a food drink voucher, etc. In pictures provided hair was not my own and there when we enter the room; bathroom need some type of drain deodorant and fan did not work. More than gently worn. Otherwise, good room amenities and good location.

Location is close to Shibuya station so very accessible to all places around scramble crossing. However the room for our family with 2 kids was really small, with the additional 2 beds there was almost no room for our luggage. Air flow was stuffy, but staff was helpful in providing 2 fans, though that did not help the space situation. Note that Shibuya station and surroundings are undergoing major reconstruction scheduled to be completed in 2027, so perhaps good to avoid this area till then.

Our room was a little small for two people, I was constantly tripping over suitcases and backpacks. The room seems a little dated, there were stains on the wall and the AC didn’t seem to get colder than 24C even when left on all day, which is just wasteful so we didn’t do that. I found the bed and pillows to be uncomfortable. Amenities are fine, though not as eco friendly as other hotels we’ve stayed in in Tokyo. The hotel is a 15-20 walk from Shibuya station, so good location. The staff was really nice upon check in. There are washing machines and dryers available for guest laundry. All in all, a fine stay, but probably wouldn’t book here again.