Hotel in zona Arnos Vale Bay, Tobago

This Hotel Needs A Major Overhaul If Its To Continue Attracting British Visitors . Tobago is a lovely Island , this was my 6th visit my partner who had never been & was so looking forward to it . I thought I knew what to expect although I hadn't stayed in Black Rock before. Grafton Beach wasn't my first choice I originally booked to go to The Starfish , however a week after paying the balance I was advised the the pool was closed for the entirety of our stay . We are pensioners & wanted the cocktails by the pool experience . The room was clean , the beds very comfy , the shower worked . We asked about lack of chairs on the balcony & were told that's unusual we'll get some for you tomorrow, we were there 10 days no chairs were delivered. We were expecting buffet & Al la carte occasionally, however we were the only ones on all inclusive for the first 3 days . Breakfast started out as buffet then after 3 days became mainly al la carte & the things on the menu weren't always available , even though you can buy fruit from stalls along the road the hotel served mainly watermelon hardly any bananas & pineapple . We had to order our lunch & dinner from menu the day before we wanted it & even then we didn't always get what we ordered or at the time we had booked , & even though we were all inc we had to sign for all drinks & meals . On the whole food was well cooked , lunches were excellent however the choices for evening were very poor a choice of a starter , 2 mains 3 sides & 2 desserts , on several occasions we only had one course . The pool bar was completely closed & all stock was removed during the weekend .The main bar was poorly stocked .Gayle , who was an excellent barmaid was unable to make our choices as ingredients were unavailable . My partner asked for red wine , there was none , Gayle got some bought up from Waves the beach restaurant along with a bottle opener . On Saturday the bar was closed for 2hrs in the afternoon as there was no staff to run it , there was no water or glasses on the bar either 3 times we asked at reception . The weekend bought more guests but less staff everything was very lax I complained to 3 different managers . Rooms not cleaned until 17.30 no toilet rolls left in rooms & towels weren't changed ,no toilet rolls in toilet by pool ( the pool toilets & showers were closed we had to use staff toilets) Unavailability of all inclusive drinks & Evening meal changes to our ordered food , plus the fact when we booked for 19.00 & only ordered the dessert we had to wait 45 mins before we got it . People that booked for 19.30 had received their starter & main before our single course arrived . When the bottle of red wine was empty , there was no corkscrew to open a new one & the weekend barmaid disappeared for 30 mins to try & find one after 40 mins a corkscrew was bought up from Waves & taken back down again . The single person running the bar had to wait on tables as well ,so getting drinks was a slow process especi

The service is very slow! After I check in my luggage still left in the driveway 1.5 hours later! The shower don’t work and it takes four hours before someone come to repair it. They don’t clean their room until 4 pm ! And the New Year’s Eve party was disorganised staff were not attentive. The location is isolated. The hotel did not offer any shuttle. There is a lot of steps to navigate if you want to visit the beach; the food in the restaurant are expensive, but the quality is not too good.

Era grande per una vacanza di famiglia, il mio sette mesi bambino non aveva problemi ad adattarsi alle ore di pasto.. Questo hotel ha molte piccole aree dove si può rilassarsi e ancora avere la vostra privacy come una spiaggia con cabane, un jacuzzi separato dalla piscina. E 'in effetti un'estrazione dalla routine quotidiana.