Standard room with clear signs of lack of maintenance on doors... nothing that good regular maintenance could solve, but apparently that is not the case here. Small bathrobes and towels, I am an average person 1.65/66 kg and the bathrobe felt small for me, same the bathroom towels, more child-like, I can imagine how a taller person would feel. Regular buffet breakfast, nothing out of the ordinary, something you can find in any other average 3 star hotel. The property has an attached restaurant that is owned by them (according to what i was told) but managed by someone else. It turns out that they rent the place from Thursday to Sunday for events with live music that ends until after midnight. The place is not adequately soundproofed and the hotel, being small doesnt help, so, basically you feel like you were in the actuall party rather than in a quiet hotel room ready to rest/sleep. Enough to say that I couldn't sleep until the event was over around 1 am, this after a long and tiring day of activities. This is something that the hotel website does not warn you about. I wasnt the only one to rise a complaint because of the noise, other guest did it too without success. Staff was non friendly non empathetic with the situation (and in general), leading more to the feeling of not caring at all for their guest, only dismising the situation with an easy way out of ”we are sorry” The check out process... it was degrading!, never in any hotel (within Mexico or abroad USA-Asia-Europe) had I been treated like this. When handing over my key to check out, I was asked to remain in the front desk for a few minutes until the staff could verify that the room, in fact, did not present any damage, that the bathrobes were there and that I, actually did not consume anything from the minibar (despite the fact that I had confirmed at the time of handing over the key that I had not done so) once they received the ”ok” I was allowed to leave the facilities. It was humiliating. I have never been treated like this in any hotel. Definitely a place to which I will not return or recommend to anyone.
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