The Ram at Tivetshall

Faultless!!!! Loved it, staff are really amazing, we will definitely stay again.... thank you team:))

Highly disappointed Our recent stay at the Ram was regrettable, we felt compelled to share our experience due to the lack of professionalism and care shown during our visit, Reception closed at 9:30pm, check in was via key safe.Something we were only made aware of after proactively calling to advise of our late arrival, a courtesy message in advance would’ve been appreciated.Breakfast was equally disappointing. Unfriendly and unwelcoming staff, not even a smile then questioned why 3 guests occupied a triple room,despite our booking for 2 adults and a teen. On checkout, they attempted to charge for a 3rd person, citing the king size bed was only intended for 1 guest, an unusual & frankly unreasonable assertion for a triple room booking.There was a noticeable absence of basic customer service throughout our stay. The situation was handled poorly with no effort made to listen, apologise, or any form of resolution.The room itself left a little to be desired, dirty mug and traffic noise on the main road disturbed our sleep. Breakfast was mixed, the full English was well cooked the egg Benedict however was overdone and lacked flavour, this remained uneaten yet no one inquired why at the table or at checkout. Had the staff shown even a degree of friendliness or care, we wouldn’t be leaving this review. Sadly, they’re unprofessional and indifferent approach left a sour taste, literally and we would choose not to return.

1 night stay Stayed in room 1, bed was a little hard for me. Also radiator in bathroom was permanently on and couldn’t switch off!! Not ideal when the temperature outside is 25 degrees. Food was nice but it was an empty restaurant with 2 dinners at the time, which they put us both in the corner next to each other. Felt a bit intrusive.