Utente ospite
26 maggio 2023
Absolutely amazing experience here. Let me explain. I travel a lot for my kids sports and I find most places are 'average' when it comes to service. As a person with Celiac, I find that sometimes travel can be difficult. When I called to book our rooms, the staff member was fabulous. She listened to what I required, and when I started asking questions about the food choices in the morning to see if I could partake in the complimentary breakfast, she was quick to say she didn't know much about if their products contained gluten but was more than willing to look into it all for me. As I said before, this is typically what I expect from most hotels when I ask this question. What made this experience absolutely amazing was what happened after. When I came to check in, not only was the staff member I booked with there, she has some additional information for me. Not only did she print off the information about the ingredients in most of their breakfast items, she had gone ahead to look around at some restaurants that I could dine in for dinner. On top of that, her and her manager had gone out to the store and picked up a Gluten Free loaf of bread for me (Thank you!!!) and a box of Gluten Free cereal so I was totally covered for breakfast! The next day when I arrived at the dinning area, the staff made sure I had the items they had purchased, and even checked out the remainder of the items on the breakfast menu so that I knew what was 100% safe. For anyone travelling with allergies, these steps that were taken made me feel so happy to be a customer and made my experience absolutely incredible. The hotel was clean, easy to find, in a good location to all the attractions in Timmins, quiet and comfortable.
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