Utente ospite
13 maggio 2024
This hotel is not worth a single penny and taking money from a guest who is accommodated in such a room I was in, it's a pure robbery! I understand that the price was relatively low, so the room doesn't need to be super modern, but it needs to be well maintained. The bathroom was in a terrible technical condition: visible damages, lack of shower screen, rusty, damaged waste bin, leaked ceiling. It was also dirty: mold in the shower, dirty bin filled with some disgusting leftovers from the previous guests, dirty, stained towel. The room was extremely cold so I was freezing during the night. The receptionist upon checkout admitted that they already switched off the heating. Well I understand that a few days before it was warm, but these days the temperature during night drops down to few degrees. The WiFi was so poor, that in the evening I could barely use it, and in the morning was simply not working at all. The receptionist also admitted that guests complained about that. Breakfast was super poor. I was there around 9. The staff was not managing to replenish the buffet on time. So there was no bread, no eggs, only some leftovers, no cups. Nothing. The hotel did not provide any proper service that I paid for. When I made a written complaint, the Hotel Manager replied to me in an arrogant way that according to the hotel regulations I have 30 min after check-in to express my disappointment, after that they do not accept any complaints. To sum it up. It was my worst hotel experience ever.
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