Jenni U
15 luglio 2024
I regret to share my extremely disappointing experience with Wylder Hotel. As a business owner who understands contractual agreements, I recognize the importance of adhering to policies. However, I also believe that extenuating circumstances warrant compassion and flexibility. Three weeks prior to my scheduled event—a small women's retreat—I faced an unexpected and devastating crisis. My mother suffered a massive stroke and was placed in hospice care and passed away the week my event was to be held. Understanding the gravity of the situation, I promptly contacted Wylder Hotel to request a postponement of my event, initially scheduled for summer, to a tentative date in the fall. Despite the advance notice and the seriousness of my situation, I was met with an unyielding refusal. I had already paid over $6,000 to the hotel, and I only requested the return of $3,000 to reimburse the women who had paid me in full for the retreat. As I was only postponing the event, there should be no need for a full payment to be needed so far in advance and a 50% deposit should be more than sufficient. To my disbelief, my request was denied outright after being escalated to management. I was told a flat "NO," without any consideration of my situation. This decision was not only callous but also incomprehensible, considering the notice I provided. The eight rooms I had reserved could have easily been rebooked during their busiest season, likely without any loss to the hotel. It is disheartening to see a business prioritize profit over basic human compassion. In times of crisis, a little understanding goes a long way. Unfortunately, Wylder Hotel has shown that they are unwilling to accommodate their guests during truly difficult times. I sincerely hope the Wylder Hotel reconsiders their policies and approach to customer service.
Traduci