Hôtel Village Montana by Les Etincelles

The website pictures are amazing. The reality is poor. Most electric items within the room were broken. We had our reservation for a restaurant cancelled 4 times! Tried to rebook then it was cancelled again. Tried to rebook again and were given a late time slot. La Place restaurant was overbooked. It took 45 minutes to take our drinks order. The pool, spa and wellness area is €25 per day. 80 students were staying in the complex so sleep was challenging. We stayed half board but we could only eat in 1 restaurant. Don’t be fooled by the cool pictures.

We were advised prior to our arrival to book our restaurants in advance - with a link to an on-line booking process. We also confirmed a couple of nights direct with reception. On at least 3 occasions, our pre made and confirmed reservations were cancelled by the hotel, via email, with less than 2 hours notice. This allegedly was because the time slots were subsequently unavailable. This included the reservations that were made direct with reception! This continued throughout the week despite confirming our subsequent bookings with reception after the initial cancellation. It caused a huge amount of stress and inconvenience and we were left without our choice of restaurant, eating at times that really did not suit our family. The response from the hotel management was inadequate. The manager, who was capable of using her email to cancel our reservation, appeared unable to use her email to reply to our complaints or request for a meeting to discuss. Unacceptable level of service and leadership for a hotel of this alleged standard or price.

We booked this hotel in February 2025 for a weeks stay over New years eve and whilst the location is great we had a lot of issues . The main issue we had was with the cuisine and the restaurants. I was told (by email) that we didn't need to book any of the hotels restaurants but when we arrived we were told something completely different and given we had children in our group, some of those times were very late. We ate in the main restaurant (1st floor), three times and each evening the food was cold and got worse as the week progressed. On our last night in the hotel we had to send the food back three times as it was stone cold and very little empathy from the staff or from the restaurant manager. They even messed up a simple burger meal twice for my young nephew. Where we offered any complimentary drink or an apology and the answer to that is no. We had booked one of the other restaurants for 9pm and we didn't get served until 11:15pm with our order only been taken 30 minutes prior. This was an absolute joke. We also ate in this restaurant on new years year and the restaurant staff were fighting amongst themselves and hey all didn't seem to know what was going on with the set meal. There was no one in charge. Breakfasts while satisfactory leave a lot to be desired by a so called 4 star Hotel. Lack of plates, glasses, food and we lost count on the amount of times the coffee machines broke down. Whilst some may think these are trivial items, we paid a lot of money for our weeks stay and the most basic restaurant management and food hygiene were severely lacking. I'm sure this review will fall of deaf ears by the hotel management Positivies: great ski in and out location, ski shop staff and guides quality equipment, friendly bar staff, nice well maintained bedrooms. We will be lodging a complaint with the hotel and as above I'm sure it will fall on deaf ears.

We stayed in the 5 star hotel. Night one the place was freezing - had to wear ski jackets at dinner. No apology from staff or any gesture of apology. Then nights 2 - 5 we were unable to sleep as our rooms heated ti sauna like temperatures. Other guests had same issue. Each day we were told it would be fixed, and it was not. Its the poor management of the situation thats the worst. If you are a 5 star hotel and if something fundamental impacts the guests - who have paid 5 star rates, would you not at least offer a decent ‘sorry gesture’ ? A night free? A dinner or the drinks? In this case, despite me suggesting the Management should consider something to make up for the poor experience, absolutely nothing was done. Pretty shocking way of treating guests and i can only assume they dont need repeat business.

Stayed for a week and had a great time, nice food and all staff were really friendly and helpful and the hotel is very close to a few lifts and gondola. Would definitely come again!