Hôtel Les Suites du Montana by Les Etincelles

Pro - overall very nice quality and service - large room with double room and double bathroom, plus living room and open fire is wonderful - excellent view of station, village and mountain and lovely balcony - very good restaurant and other options are available - friendly receptionists - refreshments at reception and ski room are very nice - shuttle service within village - ski in/out - early breakfast take-away bag was appreciated on the last day - exclusive setting Contra - shower in room not existing, you need to hand hold the shower head - gym room, equipment half low serviced, half not working. A treadmill would have been appreciated - the whirlpool in the room is not that powerful - service at restaurant very busy and a little disorganized, they did not seem to know what they were doing - you can use the next hotel (4 star) outdoor pool and spa, which is very nice, but you need to walk outside - did not provide different pillow options apart fro, the standard ones - restaurant reservation was already booked but at second and last shift, and because of the service comment it sometimes took very long - at breakfast a self-service for eggs (potentially every day a different style) and coffee would be more convenient and faster

Had a beautiful trip staying at the suites, the staff, location and suites were amazing. The staff went above and beyond to help with our needs. Fantastic place on the slopes. Will definitely be going back.

I am so happy to read the last two reports as I thought I was going mad and imagining the dreadful service we received whilst reading very positive reports elsewhere. Our Christmas was pretty much ruined by our stay here from 21-26th December. Our youngest child is doing a ski season in Tignes so we thought we would join her for Christmas and booked very late leaving little option. I read good reviews but our experience was shockingly bad. Getting a coffee at breakfast took anything from 20-30 minutes. The buffet was hit and miss. Sometimes the fruit appeared, sometimes the cold meats, juice and water often ran out. Order of hot food took ages and was often incorrect when it arrived. Dinner - I cannot describe how bad the experience was. Be prepared to write off your entire evening. Each night after 15 minutes we had to ask for menus. Most people were on the half board option which was pretty much a set menu with some options. You'd image pretty simple to cater for - you know your numbers and what you are serving. The food was generally good but we had usually finished our bottle of wine before the main course arrived - often waiting 2.5 hours and leaving without having pudding. WARNING: the listed wine prices are not the prices that appeared on our bill but they had missed so many other things off that it more or less balanced. I emailed the night before we left politely requesting a meeting with a manager - that was ignored, visited the reception three times next day and on the third visit invited the manager somewhere quiet to talk. She rolled in the restaurant manager. We were offered a 1.25% discount which was insulting. CEO arrived and refused to accept there was any issue with service. They run a fine dining restaurant and we just didn't understand that concept. When we refused the discount it was doubled; we refused again and were threatened with having the police called for us. We had a dreadful experience at this hotel and I would not recommend it to anyone.