Résidence Borsat IV - Vacancéole

Our experience at the hotel was incredibly disappointing. After a full day of travel, we arrived past 11 pm only to find no one available to assist us with checking into our rooms, despite numerous attempts to contact them by phone. Forced to endure negative temperatures, we ended up sleeping on the reception floor until 8 am when the receptionist finally arrived. Instead of offering an apology, she shockingly began screaming at us, displaying a sarcastic, rude, and unhelpful attitude. Adding to our frustration, we were required to pay a 300 euro deposit for each room, a fee the staff seemed intent on retaining by any means necessary. Suppressing our complaints about the harrowing treatment, we endured further aggression from the receptionist just to gain access to our rooms. To our dismay, the nightmare continued as we discovered the room was excessively dirty, lacking bed sheets (available at an additional cost of 50 euros for stained and dirty sheets). The window had a gap, allowing cold air to permeate the room, and the heating system was barely functional, leaving us without sufficient duvets. The broken fridge with a malfunctioning door, unclean toilets, and the absence of towels or toilet paper further exacerbated our ordeal. Adding insult to injury, the only provisions left in the room were cleaning products, a cruel reminder that guests were expected to fully deep clean the apartment upon checkout. Failure to meet their standards risked losing the deposit or facing additional charges for missing items in the rooms. In light of our dreadful experience, I strongly advise against choosing this accommodation, even if it appears to be the only option available. Our encounter was nothing short of a nightmare, and based on conversations with fellow guests during our stay, it seems our experience was not unique. I can assure you, this is an establishment I would never consider returning to.

The apartment is well located for ski in and out, lifts are very close to the property. The room is a good size, the facilities in the room are good for self catering. It was nice to have a balcony with a view of the slopes. The car park is 15 euros per day and is underground with plenty of spaces. There is a lovely bakery next door and a great pizza place across the street. Out of reception hours key pickup is possible but you need to phone after booking to leave a deposit. The shower could've been more powerful, on arrival the place was alive with parties in other rooms but this did quieten down at midnight, to be expected I guess in Tignes. The two sofa beds are ok to sleep on. The heating in the room is a little random as you turn it on and then it randomly turns itself off. There are constant reminders around the property and the room to clean the whole apartment before you leave, its mentioned numerous times you will be charged 100 euros if its not up to par when you leave.