Embassy Suites by Hilton Richmond

The front desk agent Working during the night couldn’t be any colder. The receptionist who took care of the checkout was even worst.

It is a dump, old worn out rooms, we had air conditioning, my daughters room didnt Only two of 4 elevators worked. Bath room were small Over all its was not worth the money, im a hilton menber, they didnt give a dam about that, Ive stayed in hotels for 85 dollors better then this one, A total desgrace for a hilton hotel And you billed it as a elite wowqzq a

Awesome staff horrible hotel HOT! Per staff they turn the AC off on purpose when it’s hot out because the owners want to save money. Owners will not update AC and heating to save money despite complaints. Pool was dirty and smelled horrible in pool room. Mold in the rooms, poorly put together, you can tell it was a fast job by non skilled people. AC unit in the room leaked the whole stay, took many calls and trips to the front desk for someone to come fix it. Had to keep a trash can under unit to catch water. Very noisy, you could hear everything going on in the halls while in your room. One elevator worked on each side of the building. Staff was very friendly and did the best they could working in horrible conditions. Staff would have sweat rolling off their face while cleaning and walking around the hotel but still had a smile on their face!!

If I could give zero stars I would. The hotel is old and not maintained. The pool was cloudy and dirty. We got a king suite with pull out bed and the pull out bed was disgusting. There were wrappers in it and blood stains. No way was I letting my kids sleep on that. The air conditioning was also broken and after asking 3x and them promising to send someone up I ended just asking for fans cause my kids needed to sleep. The walls are also super thin. You could hear everything going on. DO NOT STAY!

Fantastic service, made our stay really enjoyable. The bed was really comfortable. Breakfast was really tasty. Happy hour drinks were great and they had chips & salsa and hummus. Another guest told us the property is about 35-40 years old, and it's showing it in some places. Two of the elevators were broken, so it made things a little slower, but not too bad. The pool was over chlorinated and COLD!

Property is in disrepair as 2/4 elevators did not work our entire stay. Our room’s air conditioner leaked the entire stay calls to the desk did nothing. The refrigerator was not cooling. Beds were uncomfortable.