WoodSpring Suites Thornton-North Denver

DO NOT STAY HERE When I checked in, they machine to make room keys was down. I was walked to my room but never brought a key. I had to go to my car to grab my phone charger and ended up getting locked out because the girl working the front desk would not answer the phone. All night. I called another location and was told "she must have fell asleep." Okay? What am I supposed to do about that! So I slept in my car. Still had to drive to work the next morning 45 minutes away on NO sleep because it was a terrible night. I was told I was getting a refund and they STILL had the audacity to charge my card!! DO NOT STAY HERE!

Denver stay We were checked in to room 112 and we got all of our stuff in and then realized that the window locks were broken and we were on the ground floor and someone could literally just open from the outside and climb in done went to customer service and they said they were fully booked and couldn’t accommodate us and we said that was unacceptable so they moved us to room 111 across the hall only to find out that the door to the room wouldn’t latch or stay closed and someone could just push the door and walk right in so we got the front desk again and they had maintenance look at the door but couldn’t fix it so they moved us back to room 112 and rigged the window, we had nowhere else to go and had already paid for the room and wouldn’t stay there again, they said they would refund us for the room but still haven’t seen that yet either

Disappointed This property is basically a motel 6 with a kitchenette. First, they charge $100 night refundable fee for "incidentals" but don't have any. Next, floor was dirty, small pile of dirt in corner by door, hair on bathroom floor as well as hair in tub & sink. Bathroom vent looks like it hasn't been cleaned in years. I'm alergic to dust and heating/cooling unit was covered with dust on outside as well as the filter. I cleaned the unit which helped a lot! Front of Microwave was covered with finger smudges and vent hadn't been cleaned in?? There are no dishes, silverware or cookware, but you can purchase a kitchen kit if you plan on staying awhile or you can bring your own. We didn't feel this was a good value for the price and probably won't stay here again.

New construction looked great online, nice area. Walked in to register for our King room and was blinded by the full on LED lighting. Small coffee maker in the corner of the lobby. Got the room key, hit the room, and got overwhelmed by a smell that was a combo of wet paint and cat urine (not cat urine, BUT SMELLED LIKE). Assuming they had just painted, window was open and A/C cranked down - thus the off-gassing horrible smelling VOCs - headaches for me and the wife within 10 minutes. Bed was a full maybe?, NOT a queen and NOT a king. No tissues, 1/2 roll of TP, 1/2oz bottle of shampoo. Full on LED can lighting seared our retinas. Back to the front desk, told Heather the room was uninhabitable, requested a room change. "No other rooms available, oh well." WOULD NOT refund the 7-night reservation. I wouldn't send my worst enemy to this property... THANK YOU ******* for refunding all but ~$60 within 60 minutes. ******* CSRs were FAST to resolve and FANTASTIC.

Got charged $108.50 from hotel for no reason even though had paid thru ******* before.

I stayed for one week. Worse hotel I've ever stayed in.The hallway of the property leading to my room stunk. It smelled of possible animal urine and from time to time it smelled of cigarettes. The floors exiting the elavators were dirty and sticky. The elavotor was dirty. People lived at this property full time. Pets are allowed. I don't know how the employees don't smell the funk (a strong musty smell) and they don't mop the floors on a regular basis. I think the employees ignore the mess. The inside of my room was okay. It was clean, but after seeing the outside, I took it upon myself to clean it and disinfect it. I do not recommend.