Thetford

What a lovely, friendly hotel. The staff both at reception and the restaurant were very welcoming. The room was so comfortable and the bed excellent we both had an amazing sleep, rest and relaxation. The restaurant was very good, the team very attentive and certainly looked after us. The quality of the food and drinks was superb. Thank you Premier Inn for looking after us.

My husband was working in the area (Centre Parcs) and so we booked and stayed for two nights at the Premier Inn in a Premier Plus Room, very good value for money. We paid £146.96 for 2 x nights including cooked breakfast for both of us for two mornings. Plenty of parking on arrival in large car park, hotel just off a main road just as you turn into a little residential estate. Reception is small and dreary and upon arrival, which was early (1.45pm) before we said anything, the lady on reception stated "it's £15 for early access to your room!" and she did not smile once. I said it is fine I will wait until 3pm, the check in time and went through to the adjoining pub "The Warrener" to wait, which was comfortable and a fine place to wait. I also asked if we could get a room overlooking the car park and was abruptly told "your room is already allocated, I will see what I can do but we are fully booked!" again no hint of a smile. At 3pm I was allocated my room, no mention of whether she changed us to a car park view or not and on arrival to our room we realised that no she hadn't. Not to worry, our view overlooked the main road but noise wasn't a problem at all. Room was lovely and large, very clean and had a small fridge, small coffee pod machine, 3 x coffee pods and a small selection of tea bags, sugar and 6 x UHT milk pots, plus two mini chocolates. Would have been nice to have some fresh milk in the fridge, there was however two complimentary small bottles of water (one sparkling and one still). The room had an Ironing Board, Iron, vanity area by the door, with its own mirror, stool and light above mirror, which was unfortunately too dark to use for make-up as no natural light, but ok for blow drying your hair though with supplied hairdryer. Bed was very comfortable, ambient lights over the headboard and above the curtains were nice. Comfortable armchair and foot stool for relaxing and nice desk area and desk chair for working. Good size flat screen TV on wall above a large stool for putting your suitcase on while unpacking or other uses. Shower room was a good size, shower was a rain head and wall mounted hand held combi, good water pressure and nice and hot. Heated mirror was a nice touch so clears quickly when steamy and good for putting on make-up as great lighting in there. Generic wall mounted all in one shower gel/shampoo dispensers, same for sink area, no separate toiletries so be sure to bring your own creams etc and no flannels provided. No safe in room. Heating system a bit confusing and when asking at reception (which took a while as unmanned and when pushing the on counter buzzer several times, no-one appeared for a good 5-8 minutes and a queue was forming), was told that there is an instruction leaflet in the room showing you how to use the air conditioning control on the wall to turn the separate wall mounted heater (with it's own LCD panel that doesn't work) on. The leaflet in your room just explains very basically how to

Chose this hotel for its prime location - it is in walking distance of the centre of Thetford but also around the corner from the A11. It has excellent parking right next to the hotel (with disabled spots beside the reception door). Staff were friendly and efficient. The room (a Premier Plus room) was quiet, very clean and spacious with a comfortable bed, USB charging ports on the bedside table and both a kettle and a coffee machine (with pods provided). The room had a good shower (no bath) with nice towels, soap, shampoo etc. There is a pub/restaurant annexed to the hotel making it easy to get a meal or drink however it is only a few minutes drive to the restaurants in town.

Temperature in the room was either ok or boiling hot and they shut the bar at 10pm after serving our desert at just before 10pm, so we were getting asked to drink up just after finishing our desert. They didn't tell us they were shutting the bar at 10pm until our arrival at 5pm.

The Premier Inn itself was adequate but the restaurant was awful. The service was abysmal, the food almost inedible and the carpets and decor were in need of a good clean. We had to search for a waiter to take our order and while my scampi and chips was OK, the other two meals were the worst we have ever had. Breakfast was slightly better but, for eating in the restaurant we cannot recommend this place.

Never again! Our family was put into a room with an adjoining door that had very noisy neighbours! They made noise until 2am keeping us awake. Really inconsiderate and not thought out! Food delivery had not arrived therefore no full breakfast menu was available, there were no pastries and no coffee machine available. We paid for a service that couldn’t deliver. I’d like to know how to complain because I feel ripped off.