Premier Inn St. Neots (Colmworth Park)

Very clean. We arrived late due to travelling, however, there was not a problem. The staff were polite and accommodating.

Rachel (reception) was so delightfully pleasant & couldn’t have been more helpful. She didn’t just go the extra mile but went far above & beyond. It was a v v hot day & night; she made up the spare bed (forgotten by the day staff), brought us a 2nd fan (at her suggestion), cold water & ice, iron & ironing board. She re-froze our freezer blocks & stored the food in our cold bag in her fridge - access to the food several times during our overnight stay posed no problem. The hotel itself was a good standard Premier which would benefit from Aircon. Plenty of parking and restaurant/pub.

First time stay at a Premier Inn. My room was excellent, bed comfortable, bathroom good, although a little old. Shower worked well with plenty of hot water. Excellent food in the pub next to the Inn, evening meal and breakfast was very nice and staff amazing in both the restaurant and hotel. I was on a course at the near by EOGB company which was only a short distance away. Will be staying here again in the near future. Plenty of space in a large car park with security cameras. Only downside is the WIFI was non existent

The rooms are comfy and clean, but in need of updating. The sink and hot tap scaled up and poor flow. The pub next door for breakfast was very poor, dirty, dust everywhere, filthy windows, and lamps and table bottoms dirty. slow service, I had Lasagne and it burned the roof of my mouth, Breakfast was poor, coco pops in the Muesli jar, and Muesli in packets, which were also cheap and nasty. The toasters took an age to toast and need replacing. The cooked breakfast was erratic, often having to ask as the dishes empty. Attention to detail non existent, Will not go there again.

The hotel is basic and clean, the hotel staff are great, if this is all I had to go on I would give it at least 4 rating. The Highwayman pub next door is a different matter and in my opinion should be avoided at all costs. The service was slow and poor from the start. I made the mistake of ordering the mixed grill. All the meat I was served was either raw or burnt. Nothing like a sausage that has only been cooked on one side and is still cold and pink and squishy on the other to ruin your stay. Unfortunately for me this resulted in food poisoning and spending the night vomiting and loosing a week of work as it worked through my system.

While I find it difficult to negatively rate budget hotels, as the saying "you get what you pay for" is clear with Premier Inn, I feel the negatives do require mentioning, for the benefit of both future clientele and the management themselves. Upon entering, we were quite late, however the night porter was very helpful. Unfortunately, our key card wasn't working (even though we were given an emergency key), so the night porter had to let us into our room, which was quite far from reception. The room itself was quite nice, which seems to be the marketed benefit of a Premier Inn. However, one thing that's often left abandoned is the bathrooms. This hotel didn't necessarily have a bad bathroom, however compared with what most would consider the standard, this room's bathroom was a little outdated. A shower curtain that barely worked, leaving the base of the sink flooded and only one towel per person was the main impression we received from the room. I could recommend the hotel as an overnight stay if it meets your budget or is a perfect location for your travels, however there are many better options in the nearby area at similar prices.