Utente ospite
15 ottobre 2024
A beautiful resort with amazing staff. Service was impeccable and everyone was helpful. Despite that there were few little hiccups here and there, the front desk made sure everything was ironed out. The rooms are very nice, spacious, clean and the view was pleasant. I only wished it was closer to the beach where we can actually see the sand. There are two pools that accommodate adults in one and the other with family with kids. Both have amazing views of the ocean with beautiful the palm trees all around. I love hanging out by the kids’ pool where the breeze is much stronger than in the adult pool. My family and I spent most of our pool time by the kids’ pool where Sarita and Erica run the place like a well-oiled machine. These two wonderful ladies are so helpful and accommodating. They helped made our experience wonderful. Octavian and Rafael were just as wonderful, accommodating and ever-so helpful. These two gentlemen made sure our lounge chairs were shaded from the sun. I felt bad asking them to move the heavy umbrella and yet, both men performed the task with lovely smiles. I only wished Patience at the bar would smile and be a little more sympathetic. Her smile is way too expensive to be given out at any given day, while Greg was all smiles when anyone passes by. I once asked Patience if I can charge my phone by the bar, instead of being a little more sympathetic, she sent me away. Very unprofessional and not quite empathetic. She’s anything but “Patience”. She looks like she’s not too happy working at the bar. If she only smiled, she’ll look more approachable and her expensive smile could go along way especially if she’s employed at a luxury hotel. Moving on to other wonderful staff who are worthy of recognitions are Devin, Quincy, Milton and Paa’a. These men are always smiling and made an effort to make us comfortable during our shuttle services to/from our villa. Denise was wonderful at the front desk. Such a lovely, wonderful lady to work with. She epitomizes front-desk personality which makes anyone that checks-in very comfortable. Her smiles are simply precious and made a huge difference. Jose Maria is another wonderful staff whom I briefly encounter with. He made sure everyone wasn’t waiting too long. So helpful and just as accommodating as everyone at the front desk. Marcus, Matt and Steph (or is it Seth?). These three also offered impeccable service. Whenever I call concierge, one of them especially Step, mostly answered my calls, made sure all requested services were met at a timely manner. Last but not least, the cleaning crew in the morning and the turn-down crews at night cleaned our room nicely. I wasn’t able to meet all, but have met Angie. They all did a wonderful job in making sure the room is clean, tidy and replenished anything that needed attention. We definitely would love to go back again one day. I strongly recommend Kona Village to anyone who is looking for a great stay with imp
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