Kona Village A Rosewood Resort

房間設施與景色可以説是夏威夷頂級的，但是酒店服務差到不可思議。前台服務人員言語傲慢無禮（不知道是不是種族歧視），入住時並未告知信用卡授權，收取400及700美金2筆授權，暫時錢還沒有追回；離店需要接駁車去villa取行李，電話了25分鐘都無人接應，後來是致電客房點餐的人員才叫來接駁車。酒店有2家餐廳，簡餐餐廳服務人員比較友善，正餐餐廳服務人員非常無禮，倒水/倒酒都需要自己來，前菜吃完了香檳都沒有上。建議獨家不受氣的寶寶不要去，真的會被裡麪的工作人員氣出內傷。以及，房間mini bar裏的零食是過期的。

瑰麗酒店名聲在外價格也在這裏整體來講，服務還算不錯，可能因為是外國遊客也沒有覺得特別好，不過硬件條件和設計感都很強海灘上還能看到海報總知道大島一定要住貴麗酒店就是希望餐廳可以更多些花樣，但目前來説最好的地方在於活動比較多，不出酒店也可以玩的很好

太讚了 我可以稱是夏威夷最好酒店 下了飛機直接uber 25分鐘到達大島特色太不一樣了 全是火山地貌 🪨太酷了 這個酒店就直接躺平了

服務一般 設施不錯

My husband and I stayed for at Kona Village for 9 days in January in the tree top hale. The resort is only a couple of years old, and feels fresh and new, although they still have some kinks to work out. I'm not sure I would stay here again. The grounds are stunning, probably the best part of the place! Located right on the beach, really incredible how close you are! We wore sandals all of the time and it’s worth noting sand will constantly get in your shoes, even at the restaurants. The whole resort feels very serene and private. We stayed in the tree top hale, which is a great value option (between the basic lagoon view and oceanfront view). There are only 5 tree top hales, and each one is centrally located in the resort, extremely close to the pool, but situated far enough back where it is quiet. It was super convenient and easy to walk to the beach and restaurants. The view from the lanai is incredibly peaceful and some of my favorite parts of the trip were spent lounging out there. The room itself is nicely designed and well appointed. Service is where Kona Village really fell short. There were a number of mistakes to our billing, found upon checkout. I read other reviews to take pictures of your receipts, and I'm so glad I did, as two meals were charged to our hale number that we never authorized!! We also requested a change to our reservation, and we had to talk to about 5 different people, some of them multiple times, over many hours, before the situation was resolved. This took up most of a day, and was super frustrating to say the least. There definitely is a major staffing problem and something to be aware of if you decide to visit. Staffing issues also showed up frequently at the restaurants. Many times there was only one waiter for the entire restaurant, and food took a painfully long time to arrive. Additionally, the food was overall lousy, with very few healthy options. To sum up, a beautiful resort, comfortable new rooms, but slow service and terrible food. Not sure I would stay there again.

Our first visit to the Big Island and Kona Village was a magical place. The raw beauty of this resort is difficult to put into words. The property is peaceful, the Hales private, and the food was superb. We stayed in an Oceanfront Hale- number 61 and had incredible sunsets. Amenities were plentiful. We mostly spent time at the adult pool or beach and never had any wait securing chairs. The cabanas at the pool are first come, which is a welcome treat compared to other resorts. We enjoyed the walking and biking from our Hale to restaurants and pools, so leave the heels at home. Shout out to the water sports group. We did the morning canoe trip twice and it is a wonderful way to begin the day. Other staff were always pleasant and welcoming. This property is definitely on the return list.