Hotel in zona Texarkana Museums System, Texarkana

SO just a follow up to information below. I just reached out to follow up with a manager and was told there is NOTHING AT ALL that can be done for me. She said who did you tell about your stay when you were there. I said it is obvious that when I called down there for linens that alone was a concern. I also mentioned when I arrived I asked about upgrading to a double bed suite and was told they were actually sold out of rooms, and she said she would have switched me out with a another occupant. This is beyond me atp. I reserved my room for 6/9-6/10 due to my family and I having to come down to bury my mother. When I arrived to check in everything seem good, so I checked in and went up to take my bags upstairs. Immediately we left to my sisters hotel across the freeway where we cooked and had family time. Which I totally regret I didn’t get a room there. Anyway when we returned back to our hotel as were getting to lay the kids down I noticed a stain on the sofa bed along with some other type of particles on the bed as well as stains on the pillows that they have in the bags, so I called down to the hotel front desk requesting new bedsheets, pillows and the rep said “ok I don’t know if we have anymore linens but I’ll check and call you back and someone needs to come get it”. 10 mins later she calls back and says I have a blanket so I sent my daughter to go get it. Mind you it is 12a. Ok whatever, I need some rest so I lay down so I can get my mind together for my mom’s burial and around 2a my husband who is paraplegic wakes me up and complains that he is hot. I noticed it to after I felt my neck was covered in sweat so I get up to turn the air down which was already on 70. Turned it down to 66 and it started to feel a lil better. 9am someone is beating on the door, I get up to answer it, it’s room service asking if we need room services. Thats awesome that they take the initiative but I will be completely checked out in just 2 hours, now I’m up so I get up to wash my face and brush my teeth and noticed the sink was draining really slow so I’m looking at toothpaste and saliva. When leaving I thought the hotel rep would ask how was my stay but she didn’t even bother, she said would you like a receipt, I said yes, she printed it and said have good day. I was pretty upset about this and was going to do a review right then and there but I said maybe due to the circumstances I’m a bit on the edge so I’ll wait and call and speak with someone Tuesday. I did that and was offered points on my honors account. No I think not. I chose Hilton so I could have a comfortable stay, I particularly chose this Hilton because of the reviews, and location. I was told someone from the Hilton’s management team would follow up with me in 3 days. Granted it hasn’t been a full 3 days but I would think my concerns would matter and I would hear back from someone sooner then the 3days considering my situation.

My stay was very nice. It was clean and comfortable. And very roomy. The front desk staff was so nice and friendly. I wish I would have gotten their names. The only “complaint” I can think of is there is no “awning” in the front of the hotel. It was raining when we needed to load up to leave and it would have been nice to have a covered area. But I didn’t melt so all was good.

Il lobby era pieno di ospiti per oltre 3 ore cercando di accedere con solo 1 al desk front, sembrava che alcuni ospiti avevano prenotazioni online e non era nel sistema dopo 1 ora. Grazie, ho avuto le chiavi della stanza, ma il lettore della carta delle camere non funzionava. Poi si scoprì che lavorava per la stanza accanto alla porta. dopo aver spiegato al desk front, ho avuto una stanza completamente diversa. L'AC non sembrava funzionare bene, ma era abbastanza per dormire. Il colazione era molto debole e una confezione di colazione cookie. È questo quello che chiamano contenuto in questi giorni? L'hotel è gestito dall'ospedale Krank. Certo che stanno correndo più, spero che miglioreranno la colazione.

I had a great experience in this hotel! The staff was friendly and super helpful and the rooms were clean and comfortable. The building is currently under renovation but this was a minor inconvenience. The elevators still worked and if you wanted to use the gym you could just go to the Townplace next door. I would definitely stay here again.

Non capisco tutte le recensioni negative. Ci siamo trasferiti il 19 maggio 2024, nella stanza 407, una stanza con due regine. La nostra stanza era pulita. Le mattresse erano comode. La doccia e il bagno lavoravano come previsto. Il colazione era superiore alla media per un colazione alberghiero gratuito, con diverse opzioni calde, e tutto era fresco. Tyrone ci ha accolti con un sorriso e un servizio stellare, e tutti gli altri membri del personale dell'hotel erano piacevoli. L'hotel era pulito all'interno e all'esterno, e il parcheggio era sufficientemente luminoso. L'accesso all'hotel dall'est richiede di passare su strada, poi tornare su una strada esterna, quindi considerare di utilizzare il GPS per guidare. Sono stato membro di Marriott per molti anni e mi sentivo che l'impianto rispettava gli standard di Marriott per un Fairfield.

The hotel staff was awesome, their was a housekeeper named Pumpkin, she went above and beyond the call of duty. The whole place was so clean, the patio area was really nice. The whole atmosphere was wonderful. I would stay their again and again!!!! Someone knows how to run a hotel!!! Oh and the breakfast was great.

Pro: il colazione era buono.Belle bacone. Con: La macchina del caffè in camera non funziona. Il titolare del caffè non ha corrispondeto alla macchina, e non c'era alcuna sostituzione disponibile.