The Grand by Capital O Texarkana I-30

I booked through Trip.com. I went to check in. There was a sign that said call for assistance. I used the front desk phone and tried 4 times. The call would ring through but no one would speak then they would hang up. I went and got my phone from the car. Finally a woman ran in from outside saying they were overbooked by the “third party” and not to worry I wouldn’t be charged. The front desk area reeked if cigarette smoke and she smelled like beer. Before I went to sleep at another hotel they charged me as a no-show. I reported it to my card company who then cancelled my card. The place from the outside and lobby looked like a dump. I would never attempt to stay here again.

I did an online reservation prepaid. Upon arrival, I told the female at the counter I was traveling by myself and I have a service animal. She had me sign a contract admission paper I suppose. She told me a pet fee was $10 that I had to pay, I told her it was a service animal due to the fact that I was tired. I needed a place to stay with the payment was nonrefundable. I decided to pay her the $10 asking for a receipt. She refused to let me have a receipt for the $10. So it is my interpretation they do not follow their policies.

The assistant mgr and the housekeeper went out of their way to get me checked in a 1st floor room when i showed up early and everthing was fine in my room thank you staff