Baymont by Wyndham Texarkana

Turned the towels in and was told was I returned to the hotel that I couldn’t get new ones because I still had the old ones. They was sat outside the door before I left so I could have clean towels when I returned.

I liked my stay. Rooms could be a bit more up to date.

Run-down, smelly, neglectful, unpleasant, and misleading—those are just a few words that describe our experience at this hotel. My family and I didn’t choose this place because we couldn’t afford a nicer hotel—we genuinely wanted to support a local business that seemed to be struggling. Unfortunately, we now understand why it’s not getting business. The property is in poor condition, with noticeable neglect in both cleanliness and maintenance. The atmosphere was far from welcoming, and the entire place had an unpleasant odor that hit us as soon as we walked in. To make matters worse, the customer service was terrible. The staff seemed disinterested, unhelpful, and unprofessional. Their pool hours were absolutely ridiculous — only a 2.5-hour swim time from 6:00 pm to 8:30 pm. It’s disappointing to write a review like this, but I hope it helps others make a more informed decision. This hotel has a lot of work to do if it wants to regain the trust of its community—or any future guests.