Arapey Thermal All Inclusive Resort & Spa

I was very disappointed with my stay at this hotel. It is not a 5 star hotel. If I pay for a 5 star hotel I expect a reasonable level of service. Starting with the swimming pools, they were dirty, the paint was peeling and for the first two days of our stay only one pool was filled with water. The toilets in the lobbies were dirty for hours, the toilet paper overflowed from the bins and the floor was muddy. The food was very disappointing, especially when you know the buffet of hotels that deserve their 5 stars. The variety was very limited, the barbecue was tough and the fruit was old. We were there with a large group of friends and when we entered the dining area we were not allowed to go in together as it was apparently overcrowded. The hotel manager was sometimes aggressive with guests. This should never happen in a 5 star hotel. Some children were excluded from a spa visit, which caused tears and sadness among the children. Something no parent would want for their children on holiday. In conclusion, I will definitely not be returning to this hotel, the value for money is just not there and if you are going to spend your hard earned money, then spend it on something where you know everyone will enjoy themselves and there will be no unpleasant situations.

I highly recomend the resort, specially for relax and fun time. The offer to have fun at night is fabulous for adults and kids, enjoying together. The activities in the pool during the afternoon ! (Foam Party and Soapy slide) Marcos, Iris, Pamela and Andreina are great! they play, dance and do their best for guests to have Fun. Cristian (Manager) is multi-faceted, great profesional attending needs and an incredible showman - (Host). Laura in the dinning room, was very nice and effective. We had a great time ! I hope to return soon ! Thank you so much !