Marriott Phoenix Resort Tempe at the Buttes

Staff could use more training and knowledge. They did not appear to know much about the property, such as how to get to our room, where the restaurants are. Also could use more restaurants or food services for the dinner service. Overall a very nice hotel, great location to airport and interesting design.

We enjoyed the room but did not enjoy coming back to our room at 2:30pm and finding that our room was still not cleaned. We had the cleaning staff stop us before we went into our room to say that they were running late, so we left to give them time to clean. We were charged a resort fee which is fine, but apparently parking is not covered in the resort fee so you get double charged for staying at The Buttes. The view was great, atmosphere was wonderful, but the extra charges weren't worth going back.

Stairs. Everywhere. The hotel is built into a mountain and the guest rooms are at the bottom. We had to walk around with our property map for the first few hours because there is NO signage to tell you where the pool, restaurant, rooms, or bar is. The hotel staff were not very good with English, the restaurant staff were. There were 3 jacuzzis and each one had tiles more yellow than a rednecks teeth. The pools were FILLED with children, I got hit with a football, a volleyball, and constantly splashed (apparently they had a water slide that wasn’t open). Kids brought their own floaties, pool noodles, and everything else. The pools smelled like urine more than water. There was absolutely not enough chlorine in the water and the pools were screaming to be cleaned louder than the children running up and down the hallways at 12am. For the price I expected so much better, it was supposed to be our anniversary getaway and it ended up being more stressful than anything. FYI the waterfalls are trickles more than antthing. Please watch out for the ants and bees, I was stung twice.