TownePlace Suites Tempe at Arizona Mills Mall

The room was nice and clean. The bath tub was yellow from caulking they just placed and it was stained. The wood molding were noticeably painted to cover the previous paint peeling and mold on the wood. The mattresses were spring boxes and not comfortable.

Arrived late evening. No one at the front desk. Called the hotel and no answer. Walked around and found the front desk person in the fitness room stocking waters. Room was cold and I was unable to control the thermostat. Great breakfast and friendly staff. All in all a good stay and I would return.

The room was clean upon arrival, i requested twice on night three for house keeping to service the room, my request went unanswered by 3 people. We then requested a new room since it was already too late on the 3rd night. They did leave fresh towels in a plastic bag outside our room door. Their breakfast had great options. The studio room was spacious. Did not appreciate that there was no screen on the window so we could not leave the window open for fresh air. AC worked well. The available body wash, shampoo, and conditioner in the shower needed to be refilled.

Great experience and nice receptionist (Miss/ Mrs Lenient). Nice kitchen in the room. 👍

The pool was very dirty and the chairs around the pool in very terrible condition. The price of this hotel was extremely high price for what it offered We booked to stay for 2 nights and only stayed for 1 night and was not able to get a refund. Found a new and cleaner Marriott for 1//2 the price.

Our room smelled like old fish. The room was tidy but looked old and dirty. The carpet looked like it hadn’t been washed in years, there were drinks and peanut butter in the fridge that I assume belonged to the previous guests. The freezer had an ice machine that I wouldn’t trust eating ice out of because it looked dirty. Lots of homeless people in the area. It was a central location though, so there were plenty of restaurants and stores around.

No where do they state a charge for parking. After check out I received a charge on my credit card for $12 for parking. I also was not informed ahead that my room would be next to two rooms being renovated the adhesive smell was so bad we had to leave for several hours for our room to air out. The place is in need of renovation so I am glad they are doing it. Warning before check in would be appreciated. Currently the bathroom fan is inadequate, the tub is rusty and the ceilings are in need of retexture. The bed is good but aged. The pillows are comfortable. Kitchen has a sufficient amount of dishes and cookware to make the place home for a week. The “free” breakfast is awesome! Real food: sausage/bacon, eggs, waffles and a bread selection

We stayed for four days, and asked for housekeeping service. No one cleaned our room or even took out trash or gave us linens the entire time. I called about it every day, and they said they would come every day and didn’t. I asked for the floor to be vacuumed because we had spilled some crumbs and they told me I could borrow a vacuum. I called and asked for towels, and they asked me to bring my towels down to the front desk to get some more. I am not really picky but I am annoyed that I spent so much money and didn’t get basic things done.

This hotel is nice in the lobby but rooms and tapestries need to be updated/cleaned. There were holes in the towels, bed sheets stained, couch was stained. The bathtub was rusty, the coffee maker appeared to have never been cleaned, there were crumbs in the silverware holder. The condition of the room appeared as no pride was taken in it.