Utente ospite
19 giugno 2022
I hope this review can keep other people from being scammed the way we were. We had booked the King Suite with Spa Bath via *********** with 16 pictures being clearly marked with the name of the suite and a list of what should be included in the room. Instead of a 30 square meter suite with a seating area, city view, and a sleeping couch, we were shown a small, damp room in the basement with a view of the parking with a bathroom that didn't even have a shower curtain so you had to shower over the toilet. Both the employee and his manager whom I spoke with on the phone, told us we would be fully refunded if we were unhappy. So we booked another hotel down the road and left. We contacted *********** a couple of hours later and filed a report and send them the pictures of the room we were given. The next day, the hotel booked us as a "no show". *********** tried on 4 occasions to ask the hotel to refund us. Later, the hotel lied and said we had been there (after saying we were a no show days before!) and were given the room we had booked and left for "no good reason". I am disappointed to say that *********** would not allow us to review the hotel, despite the fact that we had paid for it, were there in person and submitted proof that the hotel had lied to *********** and photographs of the room were given. No wonder the hotel has good reviews on *********** if all the other people who have left the hotel because they were not given the rooms they had booked and already paid for are not allowed to leave reviews! I have lost faith in *********** after this awful experience and can't believe we lost 195 Euros despite submitting proof of pictures that we were there, the room we were given was not what we booked. The hotel first lied to *********** and said we were a no show even though we sent this proof the night before. Days later, the told *********** that we were there and given the room we booked and left for "no good reason".
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