Poli House by Afi Hotels

I arrived at Poli House in Tel Aviv at 2:00 AM after a two-hour drive from the south, only to be met with one of the worst hospitality experiences I’ve ever encountered. From the moment I walked in with a friend to check in, the receptionist spoke to me as if he was doing me a favor. Nowhere in the booking process was it stated that a physical credit card was required for check-in. Upon arrival, the receptionist demanded the card and refused to offer any alternative, despite my willingness to leave a cash deposit or authorize a charge on my card. His attitude was dismissive and unhelpful, treating us as if we were an inconvenience rather than guests. When my friend provided his credit card instead, the receptionist sarcastically remarked, "This is just the beginning of the check-in, and you're already off to a bad start." I was shocked—as someone who has stayed in high-end hotels worldwide, I have never been spoken to so rudely by an employee. When I told him he should be ashamed of the way he treated us, it clearly bruised his ego. Despite us meeting his demand for a credit card, he still refused to check us in, saying we were "not the kind of guests he would like to accept." Mind you, this was not a manager—just a power-tripping employee deciding on his own that we didn’t "deserve" to stay. He then refused to provide any manager’s contact information, leaving us stranded on the street at 2:00 AM with no accommodation. If you’re considering this hotel, think twice—this is the level of treatment you can expect. There are plenty of hotels in Tel Aviv where professionalism and respect are actually practiced. Do yourself a favor and book elsewhere.

I am a local who stayed at The Poli House during the recent war, and I truly couldn’t have asked for a better experience during such a difficult time. The staff were incredibly sweet, welcoming, and accommodating — their kindness made a huge difference. The front desk manager in particular was so helpful and thoughtful throughout my stay. Shoutout to Matan, Dalia and Moshe too! The rooftop became a second home for me — it’s a beautiful space with a great pool and a peaceful atmosphere. The hotel itself is spotlessly clean and located in one of the best spots in Tel Aviv, right in the heart of everything. Unfortunately, the pool was understandably closed due to safety issues from sirens, but it was very soothing to look at. : ) I’m so grateful to the team for creating a safe, comforting, and warm environment. I’ll definitely recommend tourists to this hotel.

Great rooftop pool and bar in the centre of the market area. No easy parking nearby - but that’s central tel Aviv.

The hotel is super modern to the hotels I’ve stayed at in TLV. They advertise there is a gym but in reality the gym is a few blocks away in a partner hotel. I paid for breakfast but this also was not in the hotel…they supply vouchers for a few restaurants close…which was sort of nice because you get a better neighbors feel. If you like quiet ask for a room NOT overlooking Allenby. I had a room overlooking that street and it is loud but I enjoyed opening the window and seeing the day to day of locals.

Mixed experience. Check-in is inconveniently on 3rd floor. Location good, but we did not know inn advance of the construction going on on the street outside, and our room faced this. Fortunately we were up early before it got noisy. Bathroom door can either close to the room or the stall shower (no bath), not both--and it leaked. Website said pool would be open, but perhaps it was a little too cold out. But whirlpool not operating, and sauna had no water for steam. We did appreciate them quickly getting us a hotwater pot on request.