Rixos Premium Tekirova - the Land of Legends Access

This hotel has the worst service and customer care I have ever been through. They never reply in calls and when they reply either they keep sending you from one person to another or they close the phone. Management not supporting when I explained my issue regarding my wife need to be in same room they ask for extra 275 euro per night which is double price of hotel. This happened to more than one person as I ask my other friend they just want money not your happiness. It should be 2 star hotel and not Rixos brand name

Amazing trip! From start to finish. Before we even arrived I was added to a what’s app group by amazing reps Merve İmiroğlu and Yagmur Kayacan. They done all pre arrival checks before you land in Turkey. They are so welcoming and helpful with any questions you need to ask before arriving at the hotel. We booked a private transfer from the airport as normal transfer with holiday provider takes around two hours to get to the hotel. Our private transfer took 55 minutes and it was all to our self’s in a lovely taxi with TVs to play YouTube and mini fridge. So was a great start our holiday. We arrived at the hotel around 6pm and check in straight away, you are sat down at the bar with a welcome drink while reception deals with your passports and check in. We was then taken to our room which our reps decorated lovely with love heart balloons for our anniversary, there was fruit platters, bottle of champagne the lot. Our reps did go the full length and couldn’t thank the enough. There are seven restaurants in the hotels, five al a cart and two Buffett restaurants. Unfortunately you can only pick two of the Al a cart restaurants which I think was a bit bad and you had to also pay for one of them which was the seafood restaurant. We picked Italian for our first night on our anniversary and again our reps arrange our table to be decorated with petals and lovely candles which again was amazing. The food was lovely at the Italian! On our last night we picked the Chinese and I’ll definitely say that was the best restaurant and food we had in that 7 days we was at the hotel. The buffet restaurant which is the main one for breakfast, lunch and dinner serves okay food, it’s not rubbish or bad it just plain and most days is the same food. It was just annoying we could only pick two of the Al a cart restaurants. There was 24/7 restaurant called the peoples which you can get food at any time and it’s full cooked restaurant where you sit down and order which is great. The hotel it self is one of the best I’ve stayed it, there plenty to do in terms of activities, such as football, tennis, volleyball, water polo the list goes on. While your at the hotel the what’s app group you are in with the reps is updated daily, they send you good morning texts with the days activity’s with times and places, so again this is a great touch by the reps. There is even a farm at the hotel just behind the water park. The water park is perfect and unfortunately only open for 4 hours a day, from 10:00 to 12:00 and then 2:00 till 4:00 and the best ride was only open from 3:00 till 4:00 and some days wasn’t even open. They have a massive kids park and play area with rock climbing and go ape style adventure, unfortunately we don’t have kids but this would have been perfect for them. The pools at the hotel are massive, you have only fresh water and one heated perfect for the early morning dips. You have waiters on rollerblades attending to all your needs for drinks and snacks. The