We made a reservation for our group under our name at Das Tegernsee on January 6, 2024, for a stay in July 2024. We initially planned for 11 couples, but only 6 couples attended. We booked the Das Tegernsee package, which included two nights, parking, one massage per person, breakfast, and we upgraded everyone to a five-course dinner instead of a three course dinner for both nights. Given our previous stay at the hotel we expected a seamless and memorable experience. Unfortunately, our stay was marred by several issues. Firstly, half of our rooms were on the ground floor, which was not what we expected or requested. With six months of advanced notice, we anticipated that the hotel would arrange for higher-floor rooms with better views, especially since all rooms booked were of the same category and in the same area. The event planners, Stefanie and Malena, did not check in with us prior to our arrival to confirm anything, leading to a lack of preparedness that became evident throughout our stay. The coordination of massage times was poorly handled. We were not allowed to book our massages until a week or so out from our reservation, which made no sense instead of blocking times for our party in advance. We had hoped for a relaxing experience where couples could enjoy their massages together or at similar times. Instead, the schedules were haphazard, and one couple was told they did not have massages scheduled at all. This was despite having confirmed their appointments via email and with front desk staff. Das Tegernsee sent out emails to the couples relating to their massages and stated that additional spa services were available. When one of the couples reached out to add a facial, the hotel said the service was not possible, even though they were the ones offering/upselling spa services. To make matters worse, the staff was rude to this couple, telling them that the massage time issues were their fault since they never confirmed the appointment and that they should not take the massage and leave. However, the couple had the confirmation email of their massage, and Sara from the front desk walked with them to the massage/spa area to confirm the massages. there is an obvious disconnect between the masseuses/spa and the rest of the hotel. Additionally, the hotel offered a 6 PM massage to one couple, which directly conflicted with our group's 6:30 PM dinner reservation at Das Tegernsee’s restaurant. Furthermore, our entire party was informed that parking was not included, even though the Das Tegernsee package clearly stated that parking was part of the package. This added another layer of frustration to our stay. This trip was particularly significant as it was a wedding celebration uniting two families. I had previously visited this hotel as a couple, and the experience was great, which is why I recommended it to our group. I genuinely liked Das Tegernsee, but the issues are too much to overlook. The 5 couples who couldn't make it were travelin
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