Premier Inn Poole North

Looking for a place to spend the night while visiting a friend. Room space is up to standard and the hygiene is at par. One hiccup is during check-in, the hotel system indicated that I need to settle payment upon arrival, but in fact I have already paid up in advance. The front desk (sorry I have not asked his name) was helpful enough to sort out the problem and settled it in 5 minutes time.

The initial welcome I received upon my arrival at the hotel was very warm. The room where I stayed was clean and well presented, The Meal Deal that I booked was excellent and economically priced. And the service staff on duty were excellent, especially Caitlyn who served me/us at the evening meal. Whilst she was part of an efficient team, she was the only one whose name I remember. Also Mark who was the Kitchens Team Leader, was very polite and friendly. All in all an excellent efficient service team.

Stayed here recently just for the one night. The room was ok, although would have preferred a premier plus room but they are not available at this particular hotel. One positive of the room was the air con; this worked well although I would prefer if it could be set at a lower temp than 19C which seems to be the default minimum at Premier Inn hotels. Despite the hotel being busy, the room was very quiet which is a big plus. Another positive for this particular hotel is the free car park at the front. Whilst this is on a first come first served basis, the car park is a good size and there was still several spaces, despite it being busy at the hotel. The restaurant and bar areas are nicely presented and the food of a good standard given the price. As per an earlier review from another poster, breakfast service was a bit of a disaster. They were turning away guests who had not booked a meal deal; it seems rather bizarre for someone to stay at a hotel but not be able to get breakfast in the morning. We had however booked the meal deal so were able to get a table, but trying to get any cooked food was chaotic. There was a line of guests waiting for hot food to be brought out as all trays were empty. As soon as food did get brought out, it disappeared again just as quickly due to the number of people waiting. Overall, the hotel is fine and provides what you would expect from a Premier Inn, they just need to sort out whatever is causing the issues with service at breakfast.